Job Description

GENERAL SUMMARY:

Under general supervision, the Concierge shall ensure total satisfaction of the patient and guest experience, delivering the exemplary customer service to all guests and stakeholders of a Henry Ford Hospital. He or she will greet guests in a cheerful and professional manner and will assess and anticipate guest\'s needs. The Concierge will be resourceful and creative to find ways of satisfying guests and stakeholder\'s needs, inquiries or requests with professionalism and efficiency. Routinely circulates through the hospital to ensure that each patient and their families service exceed their expectations. He or she is a source of information from both internal and external customers. He or she will be responsible for all customer feedback addressing challenges as needed and ensuring customer satisfaction. Will also be responsible for ensuring all feedback responses are in line with our policy as well as regulatory requirements.

EDUCATION/EXPERIENCE REQUIRED:

• High School graduate or G.E.D. equivalent required.
• Post-secondary training in hospitality management is an asset, preferred.
• Must be able to read and write and understand oral and written instructions.
• Must possess a valid, unrestricted, and insurable Michigan Driver\xe2\x80\x99s License in good standing (three or fewer points).
• Must always be clean, neat, and professional in appearance.
• Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers. Must demonstrate and always use customer friendly demeanor and etiquette. Highly trustworthy and able to deal with confidential information.
• Strong knowledge of local community, area, and region.
• Three years customer service experiences. Hospital experience preferred.
• Computer proficiency including email and database management skills.
• Knowledge of a second language is an asset.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation\'s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region\'s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan\'s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit .

Benefits

Whether it\'s offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it\'s all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee\'s classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

Henry Ford Health System