Job Description

Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Concessions Manager at University of Connecticut Athletics is responsible for the overall management and operation of assigned concessions stands and areas. This role requires a strong leader with a proven track record of managing high-volume food and beverage operations, driving sales, and ensuring exceptional customer service. The Concessions Manager will oversee a team of supervisors, cashiers, cooks, and support staff, ensuring efficient and profitable operations in a busy athletic department.
This role pays an annual salary of $60,000-$70,000.
Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until December 31, 2025.
Responsibilities

• Oversee the day-to-day operations of assigned concessions stands, ensuring efficient and effective service delivery during all events.
• Develop and implement standard operating procedures for concessions operations, including opening/closing procedures, inventory management, and cash handling.
• Monitor and manage inventory levels, ensuring proper stock rotation and minimizing waste.
• Maintain a clean, organized, and safe working environment in all concessions areas, adhering to all health and safety regulations.
• Manage point-of-sale systems and ensure accurate transaction processing.
• Ensure compliance with all applicable health, safety, and liquor control regulations.
• Recruit, train, and supervise a team of concessions supervisors, cashiers, cooks, and support staff.
• Schedule staff effectively to meet the demands of events and ensure adequate coverage.
• Provide ongoing coaching and feedback to staff, fostering a positive and productive work environment.
• Motivate and inspire the team to deliver exceptional customer service.
• Ensure that all guests receive prompt, courteous, and efficient service.
• Maintain a high level of product knowledge, including food and beverage offerings.
• Monitor and maintain product quality and presentation.
• Monitor and manage concessions revenue and expenses, ensuring profitability.
• Implement strategies to maximize sales and minimize costs.
• Conduct regular inventory audits and reconcile discrepancies.
• Prepare and submit accurate financial reports.
• Work with the Concessions Director to achieve sales goals.
• Collaborate with event planners and other departments to ensure seamless execution of concessions operations for all events.
• Coordinate concessions setup and breakdown for events.
• Anticipate and address any potential issues that may arise during events.
• Work with vendors to ensure product delivery.

Qualifications

• Associate's Degree (A.A.) or greater in Culinary Management, Business Management, or related field.
• Three to five years' experience in Concessions Management, other Food & Beverage Management, or related experience.
• Degree requirement may be substituted for four or more years' experience in Concessions Supervision, Food & Beverage Management or related position.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
• Experience training new employees and volunteers.
• Advanced knowledge of inventory procedures and controls.
• Experience ordering product for a high-volume venue or facility.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and IEC concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred.
• Nationally recognized alcohol service training course certification preferred.
• Demonstrated ability to build relationships with clients and deliver exceptional customer service.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Skills Required