Job Description

The Computerized Maintenance Management System (CMMS) Operator will support a large academic facility in the Washington, DC. This individual will be responsible for managing the workflow of service requests, maintaining the CMMS, receiving service calls, dispatching technicians, administering daily work requests and preventive maintenance tasks, interfacing with customers, and generating daily reports. General administrative responsibilities include processing timesheets, creating work orders and purchase requests, ordering materials, processing invoices, and managing uniforms, company vehicles, and mobile devices.This role plays a key part in ensuring compliance with Key Performance Indicators (KPIs), driving operational efficiency, and improving service delivery outcomes.
Key Responsibilities
CMMS Administration & System Management:

• Work with managers to dispatch work orders to technicians, review completed work

orders for accuracy and assist with ensuring the necessary action items are initiated based on work order status. * Develop and maintain the Annual Work Plan (AWP), ensuring PM schedules are current
and actionable. * Administer and maintain the AiMs CMMS system for all aspects of HVAC maintenance
operations (Preventive Maintenance, Repairs, Service Calls, Projects, etc.). * Oversee data entry for assets, maintenance history, work orders, inventory, and user
accounts. * Ensure accuracy and completeness of customer asset data and associated job plans,
including maintenance intervals. * Adhere to GW's CMMS governance policies regarding asset naming conventions,
preventive maintenance intervals, and work order life-cycle management.
Data Reporting & Analytics:

• Design, develop, and deliver both static and ad-hoc reports to monitor performance and

support management decisions. * Manage dashboards and visualizations to provide real-time insights into work order
status, service request closures, and preventative maintenance compliance. * Identify and analyse trends in maintenance data to highlight anomalies and recommend
operational improvements. * Generate KPI reports and compliance metrics to support contractual obligations and
continuous improvement efforts.
Strategic Support & Innovation:

• Collaborate with GW Management, Project Managers, Quality Control Managers, and

operational teams to align CMMS capabilities with contract objectives. * Monitor industry trends and recommend innovations to enhance system efficiency and
functionality. * Maintains a functional/dotted-line reporting relationship to the GW CMMS Senior
Applications Administrator for task prioritization, system alignment, and data governance. * Participates in regular coordination meetings with GW's Applications Team to ensure HVAC-related CMMS operations are consistent with GW-wide standards and processes.

• Aligns day-to-day CMMS activities with GW's preventive maintenance strategies,

reporting standards, and data integrity requirements. * Participate in GW-led CMMS improvement initiatives, offering operational insights
from the HVAC perspective.
Training & Technical Support:

• Train maintenance personnel and other users in effective system use, including work

order processes, asset tracking, and reporting tools. * Act as the primary contact for troubleshooting CMMS-related issues and interfacing
with software vendors as needed. * Assists with SOP and guide updates as changes to business processes related to AiM are
made.
Device & Asset Oversight:

• Manage company/GW-issued devices by maintaining a detailed inventory including

serial numbers, user information, locations, and condition.
Hours 1st Shift: Monday-Friday, 07:00 a.m. to 03:30 p.m.
Salary: $50k-60K per year depending on experience.
Qualifications

• Two to five years' experience working with a CMMS system supporting facility maintenance
• Experience in facilities maintenance analytics, report writing, and interpreting maintenance data
• Demonstrated strong problem-solving skills in research and trend analysis
• Requires 2+ years of general clerical and word processing experience
• Knowledge of Microsoft Office Suite and basic accounting functions required
• Project tracking software experience
• Able to type 40 WPM
• Candidate must be a high school graduate or equivalent
• Excellent written and oral (English) communication skills

#IND123
EOE, including disability/veterans

Skills Required