Job Description

The Opportunity

This is a

career-track apprenticeship

, not a temporary front desk job.
You'll begin on the

front of the house

, learning how to manage customer flow, intake repairs, and run daily shop operations. After approximately

three months

, you'll transition into a

Tier I Technician

, working hands-on with computers, earning commissions, tips, and performance bonuses.

After

2-2.5 months

, you'll help train your front-desk replacement while preparing for your full-time transition to the repair bench. From there, you'll receive training to advance through

Tier II and Tier III

, with increasing commission percentages and responsibilities.

Phase 1: Front Desk Training (Months 0-3) Paid Hourly plus Tips

Responsibilities:

Greet customers and handle all front-of-house interactions Answer phones, check in repairs, and manage daily appointments Schedule the owner's service calendar and assist with workflow coordination Learn the company CRM (RepairDesk) to intake jobs, update tickets, and access customer history Perform inventory check-ins, label inventory, and track repair statuses Ensure the front counter remains organized and professional Follow up with customers to ensure satisfaction after repairs

Ideal Skills:

Excellent communication and customer service skills Strong attention to detail and organization Ability to multitask and manage time effectively Comfort with technology and eagerness to learn Prior experience in customer service or technical support is a major plus

Phase 2: Tier I Technician (Post 3-Month Front Desk Period) Commission-Only w/ Tips & Performance Bonuses

Responsibilities:

Perform entry-level repairs (Diagnostics, Cleanups, OS reinstalls, Software Installations) Provide Repair Quotes directly with your client Updated assigned tickets daily on current progress Maintain accurate repair notes and quality standards Ensure proper bench cleanup and reset after each shift Participate in skill development to reach Tier II and Tier III

Compensation:

Commission only-based pay structure with additional tips and bonuses (20% Ticket Profits) Tier advancement directly increases commission percentage (Tier II 25% / Tier III 30%) High-performing Tier I-III technicians can earn well above hourly equivalents

What We're Looking For

Reliable, punctual, and motivated individual ready to grow Excellent communication and teamwork skills Natural curiosity for technology and how things work Professional, friendly demeanor with a problem-solving mindset Looking for a long-term career -- not just a job

Benefits & Work Environment

Paid, hands-on training from experienced technicians Clear advancement path (Tier I ? II ? III) Client Tips for exceptional customer experience Consistent weekday schedule --

no nights, weekends, or on-call work

Employee discounts on parts and services Supportive, high-performance work culture Individual and Team earned Bonuses based on sales performance
Pay: $15.00 - $18.00 per hour

Expected hours: 37.5 per week

Benefits:

Employee discount Paid time off
Application Question(s):

Tell us about a time you helped a customer or solved a problem in a fast-paced environment. Are you comfortable spending up to your first three months learning front-of-house operations before transitioning to a full-time technician role? What excites you most about working in computer repair and technology? What interests you about joining Select Tronix, and why do you believe we're the right fit for your skills and career goals? Are we authorized to contact your previous employers for reference verification? If so, please list your two most recent employers, the supervisor or point of contact for each, and a current phone number.
Education:

High school or equivalent (Required)
Experience:

Customer service: 1 year (Preferred) IT related Problem-solving: 1 year (Preferred)
Ability to Commute:

Amelia Island, FL 32034 (Required)
Work Location: In person