Job Description

Requisition No: 861157
Agency: Department of Revenue
Working Title: COMPUTER SYSTEMS BUSINESS ANALYST (SAP) - 73006441
Pay Plan: Career Service
Position Number: 73006441
Salary: $47,667.96 - $65,859.12 / Annually
Posting Closing Date: 09/23/2025
Total Compensation Estimator
Florida Department of Revenue
Child Support Program
Computer Systems Business Analyst (Operations Review Specialist)
Tallahassee
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our .
JOB SUMMARY:
This position performs as a business analyst in ESSP Enterprise Control Component (ECC) and is an excellent fit for self-motivated critical thinkers. If you enjoy working on teams with computer systems and problem solving, this may be the position for you. Your duties would include:

• Coordinating with business processes, technical team members, contract team members and outside agencies
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Developing system software testing strategies, scenarios, scripts, and results matrices.
• Performing problem/defect analysis and testing of system functionality.
• Preparing reports, presentations, issues, and options papers and gathering supporting documentation.

MINIMUM REQUIREMENTS:

• Two years of experience as a Business Analyst, including facilitating information-gathering meetings, documenting business rules, creating business process or system flow diagrams, developing test scripts, and supporting system and user acceptance testing (UAT).
• Two years of experience in data collection and analysis to identify, assess, and resolve issues aimed at improving operational efficiency and management practices.
• Two years of experience communicating through various methods--such as written reports and presentations--to diverse stakeholder groups

PREFERENCES:

• Two years of Child Support Operational Experience
• One year of preparing option papers, reports or presentations.
• Two years of experience working with Systems, Applications and Products (SAP) FICO

SPECIAL NOTES:

• This position is not telework eligible

SALARY: $47,667.96 - $65,859.12.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Sandra Scott, (850) 617-8234, .
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.

Skills Required