Job Description

Our client is seeking a computer support specialist for a temporary position (W2 Only) in Albany, NY
This is an excellent opportunity for the right individual. If interested in exploring this great opportunity, please apply directly at .
Veterans are encouraged to apply.
Position Details:
Duration: 2 years
Hours: M-F 8 am to 5 pm
Location: 1220 Washington Avenue, Building 5, Floor 3, Albany NY 12226
Pay Rate: $23-$28/hour
What to Expect:
Basic Duties (training is provided on-site):
*1st Level Support for Help Desk and Security Incidents
*Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
*Accurately document all issues and requests during the initial call
*Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
*Establish and maintain a working knowledge of the Statewide Financial System's navigation,
procedures, and processing requirements

• Support users in the use of the system including, but not limited to, navigation, access, and reports.

*If required, route issues and requests to appropriate second line of support
*Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
*Learn to use Help Desk core tools and software to assist users when needed and obtain a base
knowledge in the core products supported by the Help Desk
*Participate in appropriate training, workgroups and agency meetings
Qualifications:
Knowledge, Skills, & Abilities:
*Experience with ServiceNow or other ticket or case management software is a plus
*Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
*Knowledge of basic accounting principles
*Excellent communication skills
*Works well with others
*Reliable and trustworthy
*Ability to multi-task and set priorities
*MS SharePoint knowledge is desirable
*Ability to write non-technical correspondence, communicate in writing.
*Ability to run SQL scripts or queries is a plus
Preferred Level of Education:
*High School graduate with some college; computer science related degree is preferred.
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.
Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.

Skills Required