Job Description

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Titles: Computer Support Specialists
Duration: Contract
Location: Albany, NY (12226)
Shift Timings: Monday -Friday (between the hours of 8:00 am and 5:30 pm)
Pay: USD 20/hr - USD 24/hr
Position summary:
The Help Desk Support Representative provides first-level technical assistance and customer service for the Statewide Financial System (SFS). This role involves responding to calls and emails, documenting and troubleshooting user issues, and assisting with system navigation and access. Training is provided, and the position requires effective communication, problem-solving, and coordination with second-level support when necessary.
Key Responsibilities:

• Experience with ServiceNow or other ticket or case management software is a plus.
• 1st Level Support for Help Desk and Security Incidents.
• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk.
• Accurately document all issues and requests during the initial call.
• Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours

Education:
High School graduate with some college; computer science related degree is preferred.
Skills:

• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word.

Application Process
Resume Review
Initial discussion
Video Screening
Client Interview
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.

Skills Required