Job Description

We are seeking a Computer Support Specialist to join our client's team in Albany, NY. This position provides first-level Help Desk and security incident support.

• Provide 1st level support for Help Desk and security incidents
• Answer incoming calls and emails to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial contact
• Analyze user issues and questions using knowledge base resources to identify solutions
• Maintain working knowledge of SFS navigation, procedures, and processing requirements
• Support users with system navigation, access, and reports
• Route issues and requests to second-level support when needed
• Coordinate schedule with Help Desk supervisor to ensure coverage during business hours
• Learn and utilize Help Desk core tools and software
• Participate in training, workgroups, and agency meetings

Knowledge, Skills & Abilities

• Experience with ServiceNow or similar ticket/case management tools is a plus
• Strong MS Windows, Outlook, and MS Office skills, especially Excel and Word
• Knowledge of basic accounting principles
• Team-oriented, reliable, and trustworthy
• Ability to multitask and set priorities
• MS SharePoint knowledge is desirable
• Ability to write clear non-technical correspondence
• Ability to run SQL scripts or queries is a plus
• High school diploma with some college; computer science-related degree preferred

Benefits:

• Health Insurance
• Sick Time
• 401k

Location: 1220 Washington Avenue, Building 5, Floor 3, Albany NY 12226
Duration: approximately 2 years
Apply by deadline: 11/18/2025
Shift Days/Times: Monday-Friday 8 AM to 5 PM
Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Skills Required