Job Description

Computer Support Specialist
Location: 875 Central Avenue, Albany, NY (NYS DOH ? Center for Health Care Provider Services and Oversight)
Employment Type: Full-Time Contract
Work Authorization: No work sponsorship offered; proof of eligibility to work in New York State required
Position Overview
The Computer Support Specialist will assist the Care Provider Services and Oversight program with activities tied to Federal and State complaint and surveillance work across Article 28 facilities statewide?hospitals, diagnostic & treatment centers, ambulatory surgical centers, and dialysis facilities. The role supports program teams with data, documentation, and technology-enabled workflows that underpin regulatory oversight and timely responses.
Key Responsibilities

• Program Support for Oversight & Surveillance: Assist with tasks related to federal/state complaint handling and surveillance activities for Article 28 facilities across New York State.
• Data & Documentation: Enter, update, and manage program information; ensure accuracy and completeness of records, logs, and reports used for compliance activities.
• Technical Assistance: Translate and walk through complex technical concepts for stakeholders without an IT background; troubleshoot routine end?user issues in collaboration with DOH staff.
• Collaboration: Work independently and as part of a team to meet deadlines; coordinate with program staff and facility contacts to support complaint/surveillance workflows.
• Productivity Tools: Utilize Microsoft Outlook, Teams, Word, Excel, PowerPoint, and SharePoint to manage communications, files, dashboards, and tracking.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: At least one year of office experience.
• Competencies:

• Well organized and detail oriented.
• Excellent verbal and written communication skills, including the ability to explain technical ideas to non?technical audiences.
• Ability to work alone and as part of a team.
• Technical: Excellent working knowledge of Microsoft Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Other: Proof of eligibility to work in New York State. Preferred Qualifications

• Bachelor?s degree.
• Experience working in a fast?paced environment with the ability to multi?task and operate in complex databases.

Work Conditions

• On?site at 875 Central Avenue, Albany, NY.
• Full?time contract, Monday?Friday schedule consistent with DOH program operations.
• Must comply with NYS DOH policies, confidentiality, and data security requirements.

Skills Required