Job Description

Help Desk Support Technician
Job Summary
Provide technical and operational support for computers, networks, and telecommunications systems, including help desk services, basic network administration, equipment maintenance, and user account management.
Responsibilities

• Provide help desk support for computers and networks, including routine problem tracking, analysis, and resolution.

• Assist in network upgrades and the installation and configuration of servers, workstations, peripherals, and software applications.

• Support department staff in the use and interpretation of databases and related applications.

• Assign logons and access rights, manage print queues and directory structures, reset passwords, and create departmental groups.

• Assist with security of computer-related equipment to protect end-user data integrity and support asset inventory and utilization tracking.

• Monitor and operate computer and telecommunications systems, including data lines, terminals, and printers, and coordinate vendor repairs as needed.

• Monitor daily network operations and maintain network resource location lists, including printer locations, queues, and network drive mappings.

• Assist in troubleshooting and resolving administrative network issues related to communications, data access, printing, and administrative applications.

• Perform related duties as assigned.

Requirements

• Experience providing technical support for computers, networks, and related peripherals.

• Knowledge of basic network operations, user account administration, and security best practices.

• Ability to troubleshoot hardware and software issues and coordinate with vendors for repairs.

• Familiarity with help desk workflows, including ticket tracking and issue resolution.

• Strong organizational skills for maintaining inventories and network resource documentation.

Skills

• Help desk and customer support

• Hardware and software troubleshooting

• Basic network administration and monitoring

• User account and access management

• Database user support and interpretation

• Documentation and asset inventory management

• Problem-solving and analytical skills

Summary Qualification

• Proven experience in a technical support or help desk role.

• Working knowledge of computer systems, networks, and common operating systems.

• Ability to manage multiple support requests and prioritize tasks effectively.

• Strong communication skills to assist non-technical users.

• Attention to detail in maintaining system security and equipment records.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.

Skills Required