Job Description

Local Candidates Only

- Must be within

30 miles

of our headquarters in

Saint Croix Falls, WI

or planning to move to the area.

Are You Our Next Team Member?

Do you love

technology, hands-on troubleshooting, and delivering top-tier customer experiences?

Are you an

experienced IT professional

who enjoys

solving complex technical issues, recommending solutions, and working in a fast-paced environment?

If you have a

strong background in computer repair, IT support, and sales,

this role is for you!



This is

NOT

an entry-level position--we're looking for a

skilled IT professional

with

technical troubleshooting, sales, and customer service expertise.

About EasyITGuys

Founded in 2009,

EasyITGuys

is a

family-owned IT and cybersecurity company

providing

managed IT services

to businesses and home users across the U.S. Our mission is to deliver

top-tier technology solutions

with a customer-first approach.

Learn more about us:

About Us | Client Ticket Surveys | Public Reviews

Follow us:

Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok

The Opportunity

Team:

Residential Support Team (Works Across ALL Teams: Residential & Business)

Position:

Computer Repair | Tech Support | Sales | Field Support (

In-Person Role with Hybrid options

)

Location:

344 N Washington Street, Saint Croix Falls, WI (Service Center #001)

Schedule Options:

9:00 AM - 5:30 PM (Solutions Role), 9:45 AM - 6:15 PM (Repair & Support Role)

Client Type:

Residential (Home Users) & Business Support



As part of the

Residential Support Team

, you'll work

in person at our Service Center

, handling

the majority of physical support needs

for

all teams

--including

Business & Residential Support.

This role is

highly collaborative

, working closely with:

??

Other Service Centers

to support local and regional clients.

??

Remote Teams

(Home Support & Business Support) to coordinate repairs, sales, and field service.



Your daily responsibilities will include

troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits.

This is a

fast-paced, hands-on role

that requires

strong technical expertise and customer service skills.

What You'll Do

This role combines

technical troubleshooting, in-person repairs, and IT sales.

You'll be expected to

quickly diagnose issues, resolve problems, and offer solutions that improve the client experience.

Key Responsibilities:

??

Diagnose and repair

computer hardware and software issues for residential & business clients.

??

Provide in-person technical support

- Troubleshoot and resolve problems

onsite at the Service Center.

??

Assist customers with IT solutions

- Recommend

products, memberships, security options, and other tech services.

??

Perform field support

- Conduct

onsite service visits for installations, troubleshooting, and repairs.

??

Manage multiple tasks efficiently

- Handle

repairs, sales inquiries, remote support sessions, and phone calls.

??

Answer inbound calls and assist walk-in clients

- Help customers find solutions in-store, over the phone, and via remote support.

??

Work closely with the Business & Residential Teams

- Communicate via

Microsoft Teams

to coordinate service and client needs.

??

Keep up with industry trends

- Stay updated on the

latest technology solutions and best practices.

This is

not just a repair job

--you will play a

key role in client interactions, service coordination, and IT solutions recommendations.

Who We're Looking For

? Required Skills & Experience

??

3+ years of IT support & troubleshooting experience

??

2+ years of sales and customer service experience

??

1+ years of experience in field support (onsite troubleshooting, networking, or IT services)

??

Strong technical aptitude & passion for IT

??

Local candidates only

- Must be within

30 miles

of Saint Croix Falls, WI

??

Proficiency in Windows OS & Microsoft 365

??

Ability to diagnose, repair, and replace hardware components

??

Experience installing operating systems, software, and drivers

??

Excellent communication skills

- Ability to explain tech solutions to non-technical users

??

Physical ability to stand for an entire shift & perform onsite visits as needed

Bonus Points - Preferred Skills

??

Typing speed of 60+ WPM

??

Experience working at an MSP or MSSP (3-5+ years preferred)

??

Networking experience (Firewall/Router & Networking troubleshooting)

??

Sales expertise in IT services, hardware, and security solutions

??

IT Certifications (CompTIA, Microsoft, Cisco, etc.)

??

AS/BS Degree in IT or related field

What You Get - Build Your Future With Us

At EasyITGuys,

we don't just offer jobs--we build careers.

When you join our team, you gain

real-world experience, mentorship, and growth opportunities

in a

collaborative, high-energy environment.

Competitive Pay & Compensation Accelerators

- Base pay +

profit sharing incentives

based on performance.

Comprehensive Benefits

-

Medical, Dental, & Vision Insurance

to support your well-being.

Future-Focused

-

401K & Retirement Benefits

to help secure your financial future.

Professional Growth

-

Continuously expand your skills, knowledge, and expertise.

Work-Life Balance

-

Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.

Your Voice Matters

- A

small-business culture

where your ideas and feedback are valued.

Exciting & Fast-Paced Work

- Every day brings

new challenges and learning opportunities.

Location:

344 N Washington Street,

Saint Croix Falls, WI

Hours:

Monday - Friday,

9:00 AM - 6:15 PM (Varies by Role)

Ready to Join the Team?

Apply today and become part of

EasyITGuys!