Job Description

At MAPFRE, our commitment to care is not just our purpose; it's the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts' #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.
Thank you for considering MAPFRE Insurance as part of your career journey.
We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at .
We are proud to be an equal opportunity employer.
? Computer Operator Sr.
Location: Webster MA
Type: Full-Time
Department: IT Operations
Are you a detail-driven problem solver with a passion for keeping systems running smoothly? Join our team as a Data Center Operations Specialist, where your expertise will ensure the reliability and performance of our critical infrastructure.
? What You'll Do
As the backbone of our computer operations, you'll:

• Monitor system health and performance, proactively resolving issues to maintain uptime.
• Automate routine tasks using scripting languages like Python or PowerShell.
• Lead incident management efforts and collaborate across teams to restore services quickly.
• Uphold data center security and compliance standards.
• Maintain clear documentation of procedures, configurations, and resolutions.
• Stay ahead of the curve with continuous learning in cloud technologies and monitoring tools.
• Partner with IT Help Desk, system admins, and business units to meet SLAs and plan capacity.

? What We're Looking For
We're seeking a mature, conscientious professional who thrives in a fast-paced environment:

• Experience: 4-6 years in data center operations, with proven leadership in team settings.
• Education: Bachelor's in Computer Science or related field preferred; Associate's degree with relevant experience considered.
• Skills:

• Strong troubleshooting and root cause analysis
• Advanced scripting and automation
• Familiarity with Windows Server, Linux, virtualization, and cloud infrastructure
• Excellent customer service and communication
• Ability to follow procedures and escalate appropriately

? You'll Excel If You...

• Are logical, detail-oriented, and methodical in your approach
• Can make independent decisions within established parameters
• Enjoy solving complex operational challenges
• Value collaboration and clear communication

? Why Join Us?
You'll be part of a team that values precision, accountability, and innovation. With general supervision, you'll tackle varied and complex work while contributing to strategic initiatives.
Ready to keep our systems humming and our operations seamless?
Apply now and be the heartbeat of our data center.

Skills Required