Job Description

The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Computer Equipment Support Operations II to support our government customer in Fort Eustis, Virginia.
DESCRIPTION OF RESPONSIBILITIES:

• The individual shall provide desktop support services, respond to, and resolve service requests.
• The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system and coordinate as necessary with the customer to resolve the requested work.
• Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
• Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Individual shall have IAT-II certification (i.e. CCNA Security; CySA+**, GICSP, GSEC, Security+, CE; CND; or SSCP) IAW AR 25-2
• Bachelor's Degree required; preferred bachelor's degree in computer science or IT related field.

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• Must have an active Secret security clearance.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click to request accommodation. We E-Verify all employees
"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, K?pono Government Services, and Kapili Services, Po`okela Solutions, K?kaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
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Skills Required