Job Description

Description:

Monitor casino activities, observes customers, employees, transactions and reporting requirements to ensure compliance with Federal, State and Tribal gaming laws and regulations. Investigates and reports deficiencies or violations and conducts follow-up to ensure implementation of appropriate corrective action.

ESSENTIAL DUTIES & RESPONSIBILITIES

include the following. Duties may be added to, changed or deleted at the sole discretion of management:

Monitor shipping, receiving, installation, relocation, removal, storage, etc. of gaming devices for security and compliance with applicable laws and regulations. Ensure accurate records are maintained on same. Verify software and hardware signature equipment for gaming machines. Maintain control over access to sensitive areas of gaming devices. Assists with monitoring table games and drops for compliance. Assist with monitoring count room activities for compliance. Works closely with the Gaming Commissioners, Internal Auditor, Surveillance personnel, and Background Investigators as well as appropriate casino personnel in fulfilling responsibilities. Assists with ensuring that the casino fulfills all of its reporting requirements including but not limited to: Title 31, IRS, NIGC, State and Commission reports and assessments. Monitor log sheets for keys, liquor sweeps, and machine movements. Observes any suspicious activity, illegal deeds, violations or omissions of casino policy and procedures by employees as well as the actions and behavior of customers through monitoring cameras located throughout the casino. Reports any violation of policy or procedure, illegal activity, safety concerns, and any unusual or suspicious activity. Protect the casino employees, customers, and assets of the gaming facility by monitoring the casino premises to detect suspicious activities or disturbances, non-compliance or safety issues using closed circuit television monitors and recording devices. Communicate with Casino personnel to resolve issues or concerns on Compliance fields. Attends staff meetings to exchange information; attends in-service training and technical or professional classes, seminars, or conferences to improve technical or professional skills. Provide written documentation in reports or logs; as required. Record surveillance information with video recording devices. Any other duties as assigned by the Gaming Commission.

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical -

Synthesizes complex or diverse information.

Attendance/Punctuality -

Is consistently at work and on time.

Communication -

Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Customer Service -

Manages difficult or emotional customer situations

Ethics -

Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Interpersonal Skills -

Maintains high level of confidentiality.

Motivation -

Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short term goals.

Oral Communication-

Listen and get clarification; Respond well to questions.

Organizational Support -

Follows policies and procedures.

Problem Solving -

Identifies and resolves problems in a timely manner.

Professionalism -

Follows through on commitments.

Quality -

Demonstrates accuracy and thoroughness.

Safety and Security

- Observes safety and security procedures; Uses equipment and materials properly.

Teamwork -

Contribute to building a positive team spirit; Support everyone's effort to succeed.

Technical Skills -

Shares expertise with others.

Written Communication -

Writes clearly and informatively.

SUPERVISORY RESPONSIBILITIES

Assists department manager and supervisor in absence of the department manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the requirements listed below that represent knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Meet Surveillance Operator Level II requirements and Five (5) or more years of direct casino surveillance operations experience or two (2) or more years casino surveillance operations experience with three (3) or more years casino compliance/operations experience; or equivalent combined surveillance operations and casino compliance/operations experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.

MATH SKILLS

Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.

REASONING ABILITY

Ability to handle practical problems and deal with multiple variables simultaneously. Ability to follow a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.

COMPUTER SKILLS

To perform this job successfully, an individual should have basic computer functions knowledge (i.e copy, paste, save, etc.) and a working knowledge of Microsoft Office Word, Microsoft Excel and e, Microsoft Outlook. Must type at a minimum of 30 words per minute. Basic knowledge of computer networking and compliance requirements.

CERTIFICATES, LICENSES, & REGISTRATIONS

Must qualify for and maintain an Elk Valley Rancheria Gaming license.


The following trainings will be offered post-employment and are required within the training schedule timeframe: Title 31, sexual harassment prevention, prevention and managing computer related injuries, driving safety, safety orientation, hazard communication, cyber security, bloodborne pathogens, office safety and office ergonomics.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.


Must be able to work under stressful situations. Drug and Alcohol free workplace.


Must be able to work in a smoke filled environment.