Job Description

At the Bank of Guam it all starts with HEART!


We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most - just like family. We demonstrate that level of care by being

AUTHENTIC, COMPASSIONATE, COURAGEOUS

and

PERSEVERING

in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND

and leading with heart and exceeding expectations

EMBRACING THE JOURNEY

by accepting change and challenging others to do the same

BEING AN OWNER

of our career and taking responsibility for our actions

LOVING TO LEARN

by committing to personal growth and development

General Summary:

The Compliance Officer (Lending) will become compliance business partners with departments, divisions, and branches and be subject matter experts related to their respective areas in consumer lending. The Compliance Officer's primary duties are to ensure that the Bank is compliant in all legal and regulatory obligations as it pertains to lending operations at the Bank. The Compliance Officer's duties include assisting with the development and monitoring system necessary to minimize impact and potential loss associated within the regulatory/legal environment as well as within each critical risk area identified by the Operations Manager and/or Director of Compliance. The Compliance Officer must also assess how new rules may affect their respective divisions and advise management on how to revise policies and conform to updated regulations. From time to time, the Compliance Officer will be expected to conduct special research and implementation of additional compliance requirements as assigned and directed by the Operations Manager, Director of Compliance, and/or Chief Risk Officer.

Category of Essential Functions & Task

FLSA Class

% Time

Manage the Relationships

Exempt

5%

Establish a partnership relationship with bank departments, divisions, and branches related to consumer lending. Collaborate with other departments to direct compliance issues to appropriate existing channels for investigation and resolution.

Manage the Experience

Exempt

5%

Provide on-going support to the Bank on a day to day basis by conducting research and responding to inquiries. Be a resource and subject matter expert for enterprise projects related to consumer lending.
Demonstrate brand behaviors through daily interactions with internal and external customers. Represent/participate in Bank sponsored events and community outreach programs.

Manage the Business

Exempt

60%

Review advertisements and/or related material to ensure compliance. Assist in developing, initiating, maintaining, and revising policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Assist in developing and periodically reviews and updates the Bank's policies and procedures to ensure continuing currency and relevance in providing guidance to management and employees based on regulatory changes, internal audits, and examinations by regulatory agencies. Assist in responding to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Prepare for regulatory examinations and assures an adequate corrective action process Monitor, and as necessary, coordinate compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends. Perform internal compliance investigations and audits throughout the Bank, including compiling detailed reports with recommendations to the Operations Manager and management. Coordinate and conduct instructor-led training courses as needed based on policy updates and/or new regulations as approved by Director of Compliance and/or Chief Risk Officer.
Provide guidance on new product development, changes in products, and advertising. Prepare reports on a regular basis to the Operations Manager for updates on status of compliance operations. Perform other duties as assigned by the Operations Manager, Director of Compliance, and/or Chief Risk Officer from time to time, including the management of the compliance staff.

Manage the Risk

Exempt

30%

Identify potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues; and provides general guidance on how to avoid or deal with similar situations in the future. Perform compliance reviews in General, Lending and Operations Compliance and/or special research and implementation of additional compliance requirements as assigned and directed by the Operations Manager, Director of Compliance, and/or Chief Risk Officer. Monitor resolution of consumer complaints, such as EFT Disputes, Cardholder Disputes, Escrow disputes, and Customer Complaints to ensure that they are resolved in a timely manner to avoid regulation violations.
Complete all bank mandated training.

FLSA Categorization

Exempt

100%

Required Knowledge, Skills and Abilities:

Able to interpret and apply ethical standards; federal and state law regulations; rules; policies and procedures; and professional practice standards.
Able to work independently, to analyze and resolve issues as it relates to the job description. Must have proficient written and verbal communication skills and be able to deal effectively with all levels of management and with internal/external customers. Able to maintain objectivity and professionalism in difficult situations. Able to maintain confidentiality to protect individuals and the organization. Undertakes all duties and responsibilities to a high level with minimal supervision. Must be able to prioritize multiple tasks, projects and demands. Must have proficient research, analytical and project management skills. Must have experience in training and educating others.
May be required to work off-shift in emergency situations.

Education and Experience:

Minimum of 2 year of experience within a commercial/community banking environment Preferably have a 4 year college degree with excellent communication skills; or 5 or more years related experience Previous bank compliance duties Proficient in Microsoft Office Products

Physical Requirements & Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Seeing: Must be able to read report and use computer regularly (67-100%)

Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)

Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (67-100%)

Standing/Walking Occasionally (12-33%)

Lifting/Pulling/Pushing Occasionally (12-33%)

Climbing/Stooping/Kneeling Occasionally (12-33%)

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.



Fair Labor Standards Act (FLSA) Classification


Based off of the duties that are described for this role, this is an

Exempt role

.

This is Me!

It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required. Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.



I acknowledge and accept this challenge and feel I am the most qualified candidate to fill this role. Moving forward, I am committed to remaining actively engaged in this organization and pledge to always consult the heart in matters concerning the Bank, demonstrating brand characteristics of

AUTHENTICITY, COMPASSION, COURAGE

and

PERSEVERANCE

WITH my team and all of our customers.