Job Description

Job Title:

Compliance Assistant - Consumer Correspondence

Blitt and Gaines, P.C. is seeking a self-motivated, independent individual looking to join the Consumer Communications team

Job Summary:

The compliance assistant reviews and processes inbound correspondence that arrives via mail, email, or fax. This role involves reading and summarizing the document and coding it in our system for a response or review by attorneys or other departments as needed. The compliance assistant is the liaison between the consumer and the firm.


The compliance assistant is expected to cross-train on other team roles, which may include preparing offer and balance letters, closure letters, validation and documentation letters, responses to disputes or fraud claims, judgment letters, and accounting letters. The compliance assistant may also cross-train to assist other teams in the department such as working with audits and client deliverables, mailing, scanning, and faxing, etc.

Essential Duties:

Daily review of inbound mail and faxes to maintain a 24-hour timeline for correspondence processing. Thoroughly reading through each piece of correspondence to provide a summary of the contents and correct coding to escalate the file appropriately. Work within all applicable Federal and State collection laws as well as client requirements. Willing to cross-train and assist with other departmental tasks as needed.

Knowledge, Skills and Abilities:

Strong

reading comprehension and writing skills are a must. Demonstrated ability to think critically, analyze problems, and use good judgment. Attention to detail Ability to stay organized while handling multiple projects Comfortable using Excel, Outlook, Zoom, and navigating a computer database

Education/Experience

High School diploma or GED required; college is a plus. * Prior experience in collections, banking, editing/proofreading, or legal assistant roles is a plus