Job Description

About Us

A Residential is a tech-enabled third-party property management platform formed via the merger of Alfred, RKW, and Quarterra Living. With more than 50,000 units under management across the United States, we are focused on modernizing the property management industry - enhancing urban living by delivering differentiated, community-focused service to a broad range of multifamily assets and owner types.

The Role

The Community Manager plays a key leadership role in driving the success of the community by guiding and developing on-site associates, fostering a culture of teamwork, accountability, and exceptional service. This role also implements company strategies and ensures policies, procedures, and best practices are followed to achieve strong financial results and above-market operational performance. While overseeing leasing and maintenance functions, the Community Manager is dedicated to creating an outstanding resident experience, consistently delivering service that exceeds expectations while meeting budgeted goals and enhancing overall community value.

Responsibilities

Leadership and Team Development

Lead, direct, and support associates to ensure they have clear guidance, tools, and training for success. Hire, train, coach, and evaluate on-site team members while fostering a culture of professionalism, accountability, and service. Conduct regular meetings to share updates, reinforce goals, and encourage collaboration.

Operations & Compliance

Conduct regular community inspections to ensure curb appeal, safety, preventative maintenance, and adherence to brand standards. Monitor maintenance activities to ensure resident requests and preventative programs are completed according to standards. Review and approve major purchase orders and operational decisions made at the site level. Oversee compliance with state landlord-tenant law, Fair Housing laws, ADA laws, and company policies. Ensure that resident applications, renewals, and retention programs are consistently and fairly administered across all sites. Initiate research and complete special projects as assigned.

Financial Management & Reporting

Prepare and manage the community operating budget, identifying opportunities to maximize revenue and minimize expenses. Oversee rent collection, invoice processing, and approval of community-related expenses. Monitor financial reports, budget control logs, and variance reports; recommend adjustments as needed. Partner with centralized financial services (CFS) to ensure timely and accurate reporting, reconciliations, and collections.

Resident Experience & Retention

Respond promptly to resident, guest, and associate needs and concerns, ensuring a high level of satisfaction. Lead resident retention and renewal programs, reviewing lease renewals and recommending rent adjustments based on budget and market trends. Support leasing and marketing efforts, including promotions, advertising strategies, and pricing recommendations. Organize and oversee community events, recreational activities, and resident engagement initiatives.

Client & Stakeholder Relations

Promote client satisfaction and retention through timely communication, accurate reporting, and consistent delivery of community performance goals. Provide updates and recommendations to leadership regarding operational performance, budget variances, and capital improvement needs.

Qualifications

High School diploma or GED or the equivalent level of work experience in an office environment. Bachelor's degree in Business Administration or related field preferred. Minimum of 5 years of progressive property management experience, including multifamily leasing, sales, and supervisory responsibility. Strong written and verbal communication skills with the ability to interpret and complete legal, financial, and HR documentation. Proficiency with financial and word-processing software; strong mathematical and analytical skills for interpreting budgets and financial reports. Proven ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision.

Additional Requirements

Valid driver's license with a clean driving record may be required based on the community you are applying for employment. This will be required for the use of company-owned vehicles i.e. utility and golf carts.

General Overview of Compensation & Benefits

We reasonably expect the base compensation offered for this position to range from $$75,000 - $88,500 annually, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g. cost of labor/living, etc.) and operational considerations. This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package, including medical, dental, and vision coverage along with a broad range of supplemental benefits including a 401(k) Retirement Plan and more. We also offer paid time off for vacation, sickness, holiday and bereavement.

Accommodations

We are committed to providing an inclusive and accessible work environment. If you require an accommodation to complete the application process, participate in an interview, or perform the essential functions of this position, please contact our HR contact email asalas@aresidential.co.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associate. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $75,000.00 - $88,500.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person