Job Description

Join the team at Garrett Mesa Modern Apartments, a vibrant, design-forward community in Mesa, AZ, where bright spaces, sleek finishes, and resort-style amenities set the tone. As Community Manager, you'll lead resident engagement, oversee daily operations, maintain high standards of customer service, and help cultivate a welcoming, pet-friendly environment. If you're passionate about creating meaningful experiences and driving teams to deliver excellence, this is your opportunity.
At The Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we're also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply!

Major Objectives

The Community Manager is responsible for day to day operations of an initial lease-up community and stabilizing the asset to ensure it is fully occupied at appropriate rent levels in accordance with the budget. Leads, develops and coordinates onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance. Collaborates with upper management on the objectives for the community and how best to achieve budgeted goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization. Expert knowledge of the community's market, including but not limited to, direct local and product competition, rent levels, amenity preferences, the general housing market, the job market and neighborhood demographics. Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation. Proven self-starter with internal drive to work on initiatives and goals with little prompting.

Specific Duties & Responsibilities

Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. This includes but is not limited to responding to internet leads, answering phone calls and showing prospective residents their future apartment home. Initiate, prioritize and assign individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable and make- ready apartment homes. Complete market study on a regular basis and consistently communicate updates and new communities in the pipeline. Manager is expected to be able to make strategic marketing and leasing decisions on the community's behalf for continued success, in addition to overseeing the leasing team. Follow-up with ALL prospects via phone call, email and hand written thank you card. Complete move-in / move-out inspections with residents. Manage future exposure and plan for renewals 120 days out to ensure occupancy stability. Ensure the community is open and ready for business at scheduled time daily and that any and all after hours emergencies are appropriately handled. Identifies, recruits, interviews and hires appropriate team members for the community. Hold regular team meetings to communicate goals, progress, expectations, on-site safety meetings and implementation of new policies and procedures. Maintains relationship with vendors, residents, team members and associates on a professional level at all times. Consistently and effectively communicates with Director of Property Management and relevant teams regarding community performance. Ability to read, analyze, interpret and write required reports, correspondence and policy/procedure manuals. Ability to calculate figures and amounts such as occupancy percentages, gross potential rent and commissions. Other duties as assigned.

Pre-Requisites

Be in constant and never ending improvement and development of yourself. Minimum of 5 years property management experience. Must be consistently detail oriented. Strong organizational skills. Dynamic leadership potential without oversized ego. Ability to recognize personal shortcomings. Excellent written and verbal skills. Ability to listen and understand intents and goals. Ability to think creatively and innovatively. Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors. Working knowledge or ability to quickly learn accounting software (Entrata); order processing systems; payroll systems; human resources software; Microsoft office, etc.

Pre-Prerequisites (these are the most important items)

Positive attitude. Relentless problem solving skills. Will never claim the work of others as their own. We are trend setters and standards breakers. Our intent is to consistently surprise our audiences by being excellent. Ability to anticipate. Understanding the difference between causation and correlation. We are all broom pushers. Every member of our team is willing to work and support at all levels.

Physical Demands

Ability to climb up to four flights of stairs to access apartments Ability to walk several acres to tour community Some lifting; up to 25lbs Ability to sit or stand for long periods at a time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Initial Training and Orientation

Garrett Companies Onboard program. Scheduled Weekly Meeting with supervisor.

Ongoing Training

* Membership to professional organizations and continuing education is supported by The Garrett Companies.