Job Description

Position Summary:

The Community Liaison is responsible for representing Corterra within the community to drive brand awareness, referral relationships, and patient acquisition. This role builds and maintains strong partnerships with referral sources, assists with marketing campaigns and outreach events, and identifies new opportunities to expand patient reach and support organizational growth initiatives.

Qualifications:

Bachelor's degree in marketing, communications, business, or related field preferred Healthcare marketing experience preferred; psychiatric or behavioral health experience a plus Valid driver's license and reliable transportation required Certification Crisis prevention certification as required CPR certification BLS First Aid

Knowledge, Skills, and Abilities Required

Strong interpersonal and relationship-building skills Ability to travel Ability to communicate effectively with referral partners, stakeholders, and internal teams Ability to organize, prioritize, and meet deadlines while managing multiple initiatives Proficient with standard office software and CRM or lead-tracking Ability to work independently and collaboratively as part of a team Ability to manage stress appropriately Excellent interpersonal skills Above average organizational skills Ability to prioritize multiple tasks and deadlines Proficient in written and verbal communication skills Ability to prepare routine reports and correspondence Proficient in grammar and spelling as it relates to liaison duties Ability to effectively present information in one-on-one and small group situations to Hospital leadership, employees, patients, patient family members, etc.

Essential Functions and Responsibilities:

Maintain patient privacy and confidentiality; and protects operations by keeping patient and hospital information confidential Operate within ethical standards Complete all required staff competencies per hospital regulations in a timely manner Works in partnership with community-based providers, hospital leadership, executive leadership, and clinical staff to develop and implement the community education needs of the hospital within designated areas/communities Maintains a thorough understanding of the services provided by the hospital, admission criteria and patient characteristics and effectively communicates this information to current and potential referral sources including medical staff Monitors all admissions, inquiries and discharges and provides follow up with discharged patients Coordinates the referral source surveys in compliance with hospital standards Provides ongoing assessment of referral source satisfaction Responds to requests for general information about the hospital and provides information about appropriate topics -in response to common requests. Informs Administrator, clinical leadership, and executive leaders of any adverse publicity
Represent Corterra in the community with professionalism and purpose, serving as a brand ambassador

Develop and maintain strong relationships with referral sources, community partners, and stakeholders Collaborate with internal leadership and clinical teams to support growth initiatives and admission goals Assist with planning and execution of marketing campaigns, outreach events, and partnership activities Identify and pursue new business development opportunities to expand brand awareness and patient reach Maintain accurate documentation of contacts, leads, and referral relationships in approved tracking systems Participate in community networking meetings, professional associations, and outreach forums as assigned Communicate trends, barriers, and opportunities to leadership on an ongoing basis Present Corterra services in a manner consistent with organizational standards and ethical guidelines Protect confidentiality and comply with HIPAA, corporate policies, and regulatory requirements Perform other duties as required and assigned

Work Environment and Physical Demands:

The Community Liaison operates in community-based settings including hospitals, clinics, professional offices, partner agencies, and public venues, as well as a standard office environment. This role requires regional travel as part of routine duties. The incumbent may occasionally enter patient care areas for purposes of meetings or coordination, but does not provide direct patient care or perform tasks with exposure to blood or body fluids. This role is subject to outside weather conditions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must be able to physically perform the requirements of the crisis prevention model utilized in order to provide safe physical holding of patient and transport techniques. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person