Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Connecting. Growing together.
The Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by members and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinant of health such as transportation, housing, and food access. In this role, you will assess and coordinate care on behalf of SSI (aged, blind, or disabled) patients. Your experience in a health care environment will be essential in relaying the pertinent information about the members' needs and advocating for the best possible care available. At times, your patience may be challenged. But in the end, your confidence, decisiveness, and perseverance will help you positively impact our members' lives and ensure more positive outcomes for all.
Schedule: Schedule: Monday through Friday 8:00am to 5:00pm CST.
If you are located in Wisconsin, you will enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
Engages members primarily over the phone to discuss their health
Create a positive experience and relationship with the member
Proactively engage the member to manage their own health and healthcare
Support the member to improve their well-being by staying out of the hospital, and attend regular visits to their primary physician, via education, clinical resources, and/or membership follow-up
Support the member to ensure pick-up of their prescriptions by providing education, quality compliance, and membership follow-up
Provide member education on community resources and benefits
Listen actively, communicate with empathy and gather information in a respectful manner
Conduct outreach to encourage participation in health-related programs, services, and/or providers
Use methods that promote learning and positive behavior change
Use a variety of interactive teaching and coaching methods for different learning styles
Prepare and distribute education materials and present at community events
Performs all other related duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of clinical or case management experience
• Intermediate level of experience using a computer and Microsoft Office (Word, Excel, and Outlook)
• Must be available to work a shift between the hours of 8:00 am - 5:00 pm CST
• Must reside in the state of Wisconsin
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Community Health Worker (CHW) Accreditation
• 1+ years of experience with knowledge of the resources available, culture, and values in the community
• Experience with electronic charting
• Knowledge of Medicaid/Medicare population
• Knowledge and/or experience with behavioral health or substance use disorders
• Works with others as part of a team

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN

Skills Required