Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
This position is working with STAR / CHIP members with Special Healthcare Needs. In this Community Health Worker role, there will be an essential element of an Integrated Care Model by relaying the pertinent information about the members' needs and advocating for the best possible care available and ensuring they have the right services to meet their needs.
Must be located in Texas and be able to travel to local office /community about 10% of the time based on business needs.
If you reside within Harris or Hidalgo Counties, Texas, you will have the flexibility to telecommute* as you take on some tough challenges.
Working Schedule: Schedule is Monday through Friday standard business hours.
Primary Responsibilities:

• Perform administrative duties per business processes and timelines including fax, telephone outreaches to members, providers, data entry and perform follow-up tasks
• Identify, initiate and process referrals for eligible programs and services available to our members timely
• Collaborate with staff, medical providers and therapy agencies to provide high quality service coordination to our members
• Cross train with other departments within SK program to provide coverage and assistance as needed
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of clerical or administrative work experience
• 1+ years of experience with knowledge of the resources available, culture and values in the community
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams) and the ability to use multiple web applications
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Ability to travel up to 10% of the time for team meetings or company events

Preferred Qualifications:

• Valid/Current Community Health Worker Certification by the State of Texas
• Associate's degree
• Experience working with the Medicare and Medicaid populations
• Experience with electronic charting
• Experience with arranging community resources
• Background in managing populations with complex medical or behavioral needs
• Knowledge of Center for Medicare and Medicaid Services and Regulations
• Bilingual Spanish
• Proven ability to interact productively with individuals and with multidisciplinary teams
• Proven excellent organizational and prioritization skills
• Works with others as part of a team

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
For more information on our Internal Job Posting Policy, .
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN

Skills Required