Job Description

Overview:

Responsible for answering incoming calls to the hospital and clinics, providing information, and transferring calls. Also responsible for monitoring multiple alarm systems and dispatching appropriate codes and response teams. Must be able to multi-task in a fast paced environment.
Why UnityPoint Health?:

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.


Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.


And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.


Find a fulfilling career and make a difference with UnityPoint Health.


Responsibilities:
Greets visitors, guests and patients and answers telephone calls in a professional, courteous manner. Demonstrates good listening skills and accurately records and communicatesmessages. Demonstrates good judgment in emergency, critical and non-routine situations. Communicates confidential information discretely and appropriately. Accurately announces emergency codes and abides by Hospital-wide policies Initiates work orders for Biomedical Services, Buildings & Grounds, Environmental Services, through the HELP Desk.

Qualifications:

Education:

High School Diploma or GED

Experience:

Prior telephone or switchboard experience preferred but not required.

Knowledge/Skills/Abilities:

Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Good interpersonal skills and organizational abilities. Ability to exercise good judgment, maintain Knowledge of basic medical terminology is helpful. Good interpersonal relationships and adapt to change. Ability to write legibly, speak clearly, use correct grammar. Must have some computer/typing skills. Must be able to demonstrate the knowledge and skills necessary to interact appropriately and organize information appropriately for hospital personnel. Visual acuity for reading computer monitors, alarm panels and written instructions. Hearing and listening to verbal communication, alarms and telephones

Other:

Use of usual and customary equipment used to perform essential functions of the position including Monitors, computer, printer, telephone system voice mail, beeper system, Alarm System Computers, Code panels and monitors, and Code Phone, TTY phone, Auto Attendant, Radio Paging System, and Two-way radios.