Job Description

Job Summary:

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel. Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. Receives and routes incoming calls to appropriate stations. Pages medical center personnel. Responds to callers inquiries concerning patient condition and other requests for information. Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database. Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings. Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel. Performs other related duties as required. Supervisory Responsibilities: This job has no supervisory responsibilities.


Grade 125

Basic Qualifications:

Experience



Minimum one (1) year of multi-line telephone experience. Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education



High School Diploma/GED.

License, Certification, Registration
N/A

Additional Requirements:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence. Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization. Must be willing to work in a Labor Management Partnership environment. Also refer to Position Specifications outlined in the appropriate collective bargaining agreement. Must pass typing test of 25WPM.

Preferred Qualifications:

N/A


PrimaryLocation : California,San Francisco,San Francisco 2425 Geary Hospital

HoursPerWeek : 1

Shift : Evening

Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun

WorkingHoursStart : 02:00 PM

WorkingHoursEnd : 11:00 PM

Job Schedule : Call-in/On-Call

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : A01|SEIU|United Healthcare Workers West

Job Level : Entry Level

Job Category : Administrative & Support Services

Department : San Francisco Hospital - MedFac-Communications - 0201

Travel : No

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.