Job Description

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Job Title Commercial/Specialty Senior Auto Claims Adjuster- Remote

Requisition Number R6279 Commercial/Specialty Senior Auto Claims Adjuster- Remote (Open)

Location Nevada - Home Teleworkers

Additional Locations Arizona - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers {+ 18 more}

Job Information

We\'re Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today\xe2\x80\x99s way of doing business. At Mobilitas, we believe in what\'s possible, we use our inventive skills to create new opportunities - we\'re not chasing the status quo, we\'re chasing a shared vision. We\xe2\x80\x99re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We\xe2\x80\x99re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

Hablas Espa\xc3\xb1ol? Estamos buscando agentes de reclamaciones biling\xc3\xbces!

Learn more about Mobilitas!

We are actively hiring for Commercial and Specialty Auto Claims Adjusters!

Role Details:

Our Commercial and Specialty Auto Claims Adjusters\xe2\x80\x99 responsibilities include handling non-injury claims for commercial accounts and personal lines non-standard products.

Responsibilities:

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties and:
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare, commercial GIG economy and/or personal lines non-standard products.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Training Schedule:

• Paid virtual training starts on November 27th and consists of a combination of classroom and hands on training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

What would make us excited about you?

• Empathy, Adaptability, Time Management, Organization.
• High School Diploma or GED required.
• 9-12 months of auto or commercial adjusting experience.
• Flexibility to support Pacific Time operating hours of 5:30am to 7:00pm.
• Ability to support weekend shifts as needed.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Mobilitas Careers

At Mobilitas, we\xe2\x80\x99re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you\xe2\x80\xa6

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at:

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don\xe2\x80\x99t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact .

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues\xe2\x80\x99 different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers\xe2\x80\x99 evolving needs. CSAA Insurance Group is an equal opportunity employer.

We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states we hire in is: $24.06 - $36.44. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role. We will also disclose the hourly rate range based on your location.

Please note we are hiring for this role remotely anywhere in the United States except for California, Hawaii and Alaska. Must have authorization to work indefinitely in the US.

#LI-JG1

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Knowledge, Skills and Abilities

Required:

• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving and organizational skills
• Strong oral and written communication skills
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications
• Ability to type 30 wpm

Preferred:

• Strong knowledge of auto-body repair practices and procedures
• Strong knowledge of insurance coverages
• Strong working knowledge of repair estimating systems
• Strong negotiation skills
• Good command of the English language

Education, Work Experience, Licenses and Certifications

Required:

• BA/BS degree or equivalent combination of education and experience
• May require Adjusters and appraiser license as required by state.
• Claims or insurance experience
• Internal CSAA or similar outside auto physical damage training and/or I-Car

Preferred:

• 3+ years of claims experience
• Bilingual a plus

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