Job Description

Responsible for performing a variety of services for our customers in a timely and professional manner. Also responsible for the preparation of new loans and the maintenance of existing loans.

Essential Duties

Greeting customers Represent the bank to the customer in a courteous and professional manner. Furnish prompt, efficient, and accurate service Attention to detail and excellent communication skills are required Maintain work area in a clean, neat, and professional appearance Accept credit applications + Obtain CIP documentation for individuals, run credit reports and enter Customer Due Diligence information into Verafin
+ Obtain borrowing authorization documents for entities, input Beneficial Owner information in Verafin and obtain Certificates of Good Standing
Create new customer CIF's on Silverlake and complete BSA - Verafin questions Coordinate the preparation of loan closing documents with internal and external individuals for Commercial and Industrial loans including Letters of Credit, Floor Plans and Guidance Lines. Coordinate document ordering + Open title insurance orders with title companies
+ Request appraisal, environmental and evaluation orders through Real Estate Valuation Dept.
Coordinates with SBA and other government guaranteed loan programs on gathering the proper documentation on government guaranteed loans Scheduling, closing and funding of loans; Prepare or assist in the preparation of the Loan Input Worksheet which is used to prepare the Commercial/Ag Loan Memo, provides information for Loan Doc Prep to prepare loan documents, and provides checklists (borrowing entity and collateral documentation) for Doc Review ticklers Review loan documents for accuracy prior to loan closings Prepare Loan Funding Worksheet to provide loan disbursement instructions to the centralized Loan Funding Department once loans are closed; provide drafting instructions as needed Scan loan package documents and name using naming template. Save completed loan package to Doc Review for tracking Scan documents received by mail. Name with naming template and save to exception folder to remove exception or Synergy Folder for upload to Synergy. Manages each loan to identify, file, and perfect the Bank's lien on any and all loans, including but not limited to: UCC's, Deed of Trust, Assignments, Subordinations, etc. Review documentation exception reports and communicate with borrowers by letter, email or phone requesting on-going financial and collateral documentation. Complete the Exception Removal Request spreadsheet and forward to the Exception Tracking group to update tracked documents as received Complete loan advances and transfers; update construction draw spreadsheets as applicable; prepare extensions and modifications for loan payments; Process/review loan payments; Portal Pay, DMI, Private Banking and all loans housed on Silverlake; Issues cashier's checks Prepare spreadsheet to track floor plan customers and guidance line activity Scheduling construction, equipment and floor plan inspections Utilizing Lien Solutions, order UCC searches and flood determinations; file new and terminated UCC's, review borrower monitoring alerts Customer Services requests: + Prepare AFT and ACH set up forms
+ Enters changes in Synapsys for address changes and officer changes;
+ Process wire transfers
+ Prepare payoff quotes,
+ Provide loan history information,
+ Compile release of lien documents and etc.
Scheduling appointments for loan officers Receiving and directing phone calls Call on past due and NSF customers Participate in training sessions as required by supervisor. Other duties, as assigned by Management; some branch Lending Assistants perform additional duties: + Accept stop payments
+ Q2 Online Banking resets