Job Description

Description:

MISSION

To provide clerical support to all store operations personnel and procedures

ESSENTIAL DUTIES

Billing, credit and collection. Handling location purchase orders. Ensuring inventory is secured, stored and only accessible to the associates in accordance with company guidelines. Maintaining work flow and organization to ensure maximum productivity. Filing and other administrative duties. Reviewing daily sales reports for any significant changes in gross profits, inventories and potential bad debt losses. Maintaining control of all Center assets and inventory. Customer interaction through phone calls. Opening and closing work orders. Quoting tire prices, including trade-ins, accurately. Maintaining a clean customer waiting area, including restrooms to reflect the proper corporate image to the public Cleaning, restocking, and updating store displays daily. Submitting p-card statements to the accounts payable department weekly Embrace Purcell's culture of safety and perform all jobs in a safe manner Regular attendance in accordance with assigned schedule Ability to perform physical requirements as listed in job description Other essential and non-essential duties, as assigned by management

Requirements:

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Minimum Education: High School Minimum Job-Specific Experience: N/A (training provided) Management Experience: N/A Driver's License Required: Yes

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA's)

Job-Specific KSA's:

Customer Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA's:

Computers and Programs -- Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software) Typing - Ability to type at 55 wpm Phone Systems - Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA's:

Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Communication KSA's:

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Writing & Speaking -- Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.