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Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for providing superior technical support service to our small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with customers. Contributes to projects as required. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
** Must reside in the North East Division for this position - This includes the States of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.C and parts of Virginia **
** Pay is commensurate with experience and location **
** Must have reliable high speed internet **
** Paid 11 weeks training **
** Department hours are 7am - 7pm Monday through Friday **
** This will be a SET schedule in a Virtual call center environment **
Core Responsibilities
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