Job Description

Overview

We are seeking a knowledgeable and customer-focused Collision Estimator to join our automotive service team. The ideal candidate will possess a strong understanding of automotive repair processes, excellent communication skills, and a commitment to providing exceptional service. This role involves assessing vehicle damage, preparing accurate estimates, and coordinating repairs with technicians and customers to ensure satisfaction and efficient workflow. Experience in dealership settings, auto service management, or automotive diagnostics is highly valued.

Duties

Conduct thorough inspections of damaged vehicles to assess extent of repairs needed Prepare detailed repair estimates using industry-standard estimating software Communicate effectively with customers regarding repair procedures, costs, and timelines Coordinate with technicians to ensure timely completion of repairs such as auto body work, transmissions, brake repair, suspension, tire service, and other mechanical repairs Upsell additional services when appropriate to enhance vehicle performance and safety Handle customer inquiries and provide excellent customer service throughout the repair process Manage administrative tasks including service writing, cash handling, and maintaining accurate records Assist in vehicle diagnostics and mechanical assessments when necessary Collaborate with parts departments to order necessary components for repairs

Requirements

Proven experience in auto estimating or collision repair environments; dealership experience is a plus Strong knowledge of automotive systems including transmissions, oil changes, air brakes, alignment, shocks & struts, diesel engine repair, and auto body repair Familiarity with automotive diagnostics and automotive service management tools Excellent customer service skills with the ability to communicate technical information clearly Ability to upsell services effectively while maintaining integrity and professionalism Experience in auto sales or automobile sales is advantageous Basic cash handling skills and proficiency in service writing software Automotive repair knowledge including tire service, suspension work, brake repair, and oil changes is desirable Minimum 2 years experience
This position offers an opportunity to work within a dynamic team dedicated to delivering quality automotive repairs and exceptional customer experiences. We value candidates who are detail-oriented, proactive, and passionate about the automotive industry.

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person