Job Description

Ourisman Chevrolet of Bowie is hiring a receptionist at our award collision center.

Key Responsibilities:

Customer Service:*

Greet customers warmly, answer phone calls, and provide professional and prompt responses to inquiries.

Scheduling:

Schedule appointments for vehicle repairs and maintenance, ensuring efficient allocation of resources.

Administrative Duties:*

Manage customer databases, file paperwork, log repair orders, and maintain accurate records.

Communication:

Act as a liaison between customers, technicians, and insurance companies, providing updates on repair status and coordinating vehicle pick-ups.

Paperwork & Billing:*

Assist with insurance paperwork, generate invoices for services, process payments, and explain charges to customers.

Office Management:*

Keep the reception area clean, organized, and safe, and manage office supplies.

Essential Skills & Qualifications

Previous Body shop experience is very helpful and not required

Communication:Excellent verbal and written communication skills.

Organization:Strong organizational skills to manage tasks, appointments, and records effectively.

Customer Service:A friendly, professional demeanor with a focus on customer satisfaction.

Technical Familiarity

*:

Some familiarity with automotive terminology and insurance processes will be beneficial.

Attention to Detail:Accuracy is crucial for handling customer information, paperwork, and billing. Bilingual Spanish speaking is preferred.
Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance
Work Location: In person