Job Description

Posting Information

Posting Number

PG194247EP

Internal Recruitment

No

Working Title

College Success Coach

Anticipated Hiring Range

$49,000 - $52,000

Work Schedule

Monday-Friday, 8am-5pm; some evenings and weekends

Job Location

Raleigh, NC

Department

TRIO Programs

About the Department

The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (

You Belong Here

). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

TRIO Programs were established to support the nation's commitment to providing educational opportunities for all Americans to enter college, graduate, and move on to participate more fully in realizing "America's Economic and Social Dream." These Programs are funded under Title IV of the Higher Education Act of 1965 and are referred to as TRIO Programs because initially, there were just three programs Upward Bound (UB), Talent Search (TS), and Student Support Services (SSS). The number has expanded to include Educational Opportunity Centers, Ronald E, McNair Post Baccalaureate Achievement Program, Upward Bound Math & Science, and Veterans Upward Bound.

Wolfpack Perks and Benefits

As a Pack member,

you belong here,

and can enjoy

exclusive perks

designed to enhance your personal and professional well-being.

What we offer:

Medical

,

Dental

, and

Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Accident Plan

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition

and

Academic Assistance

And so much more!

Attain Work-life balance with our

Childcare

benefits,

Wellness & Recreation Membership

, and

Wellness Programs

that aim to build a thriving wolfpack community.



Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The College Success Coach plays a critical role in fostering academic achievement, personal growth, and successful matriculation for students participating in the federally funded TRIO Student Support Services (SSS) and SSS-STEM programs. The Coach provides individualized and group coaching, advising, and support services to a varied caseload of eligible students, including first-generation, low-income, and students with disabilities. The Coach helps students navigate the complexities of higher education, develop essential academic and life skills, and connect with campus resources to ensure their success from enrollment through graduation. Evening and occasional weekend hours are required.

Individualized Coaching and Support (75%):

Develop and maintain a caseload of 260 TRIO SSS and SSS-STEM participants, providing consistent and proactive coaching. Conduct regular one-on-one meetings with students to assess academic progress, identify challenges, and develop individualized success plans. Guide students in setting realistic academic, personal, and career goals, including exploring majors and careers, and creating pathways to achieve them. Provide specialized academic and career support to TRIO participants, including guidance on academic concerns, research opportunities, internship placements, and career pathways. Assist new students in transitioning to and navigating the collegiate experience, developing more sophisticated decision-making skills, and utilizing campus resources. Educate and coach students in the development of self-advocacy skills, ensuring the coordination of resources and support systems to meet the various needs of students experiencing significant disruptions related to mental health, physical health, academic functioning, and/or psychosocial adjustment. Coach students on effective study strategies, time management, test-taking skills, note-taking, and active learning techniques. Assist students with financial aid literacy, scholarship searches, and understanding financial aid processes. Offer guidance on personal development, stress management, self-advocacy, and building resilience. Connect students with appropriate campus and community resources, including tutoring, counseling, disability services, career services, health services, and faculty mentors. Provide intentional outreach to particular groups of students, such as students no longer in good academic standing Monitor student academic standing, early alerts, and intervene proactively when students are struggling.

Data Management and Reporting (15%):

Maintain accurate and confidential records of all student interactions, services provided, and progress towards goals using the designated university and program database (e.g., Blumen and Navigate). Track and report on student outcomes, including GPA, retention rates, graduation rates, and transfer rates, as required by the TRIO grant. Contribute to the preparation of annual performance reports and other grant-related documentation. Ensure compliance with all federal TRIO regulations and institutional policies.

Program Development and Facilitation (5%):

Develop and facilitate workshops, seminars, and group sessions on topics relevant to student success, such as academic skill-building, financial literacy, career development, graduate school preparation, and socio-emotional well-being. Collaborate with other TRIO staff, university departments, and faculty to create and deliver engaging and effective programming. Contribute to the development of program materials, resources, and communication strategies.

Collaboration and Outreach (5%):

Actively participate in departmental and university committees, meetings, and professional development opportunities. Collaborate effectively with faculty, academic advisors, student support offices, and other campus and community partners to create a comprehensive support network for TRIO students. Represent the TRIO SSS and SSS-STEM programs at campus events, orientations, and outreach activities. Assist with the recruitment and selection of eligible TRIO SSS and SSS-STEM participants, ensuring compliance with federal guidelines. Other duties as assigned.

Other Responsibilities

The job necessitates attending events that require work after hours and on the weekends as needed.



Qualifications

Minimum Education and Experience

Master's degree preferred from an accredited college or university in Counseling, Education, Educational Research, Humanities, Social Sciences, or related fields.

Other Required Qualifications

Two years of experience advising and/or counseling low-income, first-generation or varied backgrounds in higher education.

Preferred Qualifications

Demonstrated commitment to the goals and objectives of the TRIO program; Preference given to individuals who have overcome academic, economic, and cultural barriers similar to those of the program participants; Experience maintaining a caseload of students or clients, with particular emphasis on underrepresented, adults or non-traditional populations in college or social service setting (intrusive advising or outreach casework); Experience providing support services and/or working on retention and success initiatives. Understand issues confronting under-represented students, ethnically varied, military veterans, non-traditional aged, parents, disabled students, etc., and help them navigate how and what resources to use and gain confidence and connection to achieve their personal and professional goals. Must be a proficient multitasker and demonstrate competence and an appreciation for working with varied audiences. Conscientious attention to detail is essential. The job necessitates meeting deadlines and attending events that require work after hours and on the weekends as needed Ability to use specified computer applications involving data processing, records maintenance, word processing, online applications, and educational technology including learning management systems. Ability to perform multiple responsibilities simultaneously, to work in a self-directed environment, and to plan and organize on both a daily and long-term basis; Exceptional written, verbal, and interpersonal communication skills and demonstrated ability to work with students from low-income, first-generation college backgrounds.

Required License(s) or Certification(s)

Valid Driver's License

Valid NC Driver's License required

Yes

Commercial Driver's License required

No


Recruitment Dates and Special Instructions

Job Open Date

09/23/2025

Anticipated Close Date

Open Until Filled

Special Instructions to Applicants

Applicants are required to submit a resume, cover letter, and contact information for three professional references along with their online application.


Position Details

Position Number

00105272

Position Type

EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.00

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Department ID

240408 - TRIO Collegiate

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.



If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

workatncstate@ncsu.edu

.



Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.



NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.