Job Description

Title:

College Navigator

Agency:

Southside Va Community College

Location:

Brunswick - 025

FLSA:

Nonexempt

Hiring Range:

Minimum $44,192, commensurate with experience and qualifications

Full Time or Part Time:

Full Time


Additional Detail

:

Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years! With the goal of ensuring equal educational opportunity for all students, SVCC embraces diversity among our students, faculty, staff, and the communities we serve as an integral part of our history, a recognition of the complexity of our present state, and a call to action for a better future.



SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state's capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer, and beautiful golf courses. There are cultural activities, including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.

Do you consider yourself a confident, self-starter with a passion for serving students?

SVCC is currently seeking a College Navigator to support the college's strategic enrollment management goals and impact student success outcomes related to student onboarding, persistence, and retention.



The College Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service, allowing prospective students to successfully complete the college onboarding process. The Navigator will provide guidance and direction for prospective and new students and support them from their first inquiry, decreasing the length of time spent from being interested in college to registered for college.



This is accomplished by tracking prospective students and applicants through the enrollment process, answering questions, and providing information about Southside Virginia Community College's programs and enrollment steps.



College Navigators are not expected to be content matter experts. Rather, they will have expertise in connecting with experts to allow for seamless student onboarding. Navigators will receive extensive training prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year. Telework options are limited.



Core responsibilities of the position include, but are not limited to:

Outreach and Guided Assistance - The Navigator will provide the following intrusive assistance and follow-up to potential students from the point of inquiry to enrollment: + Discussing career and educational goals and available pathways with prospective students that best match their needs, including academic degree programs, transfer programs, and short-term workforce options
+ Understanding obstacles that prevent them from starting or continuing their education, and helping them overcome those barriers
+ Guiding prospective students through the admissions process, responding to questions, linking them to financial aid, scholarship opportunities, and academic advisors, and enrolling prospective students into their first courses
Admissions - The Navigator will assist with: + Reviewing and resolving any student stops/holds.
+ Introducing students to the class requirements in their program
Advising Preparation and Registration - The Navigator will assist with: + Registering students for the first semester of academic and workforce courses
+ Using technology and other resources to strengthen student connections to the college
+ Engaging in assessment activities to measure the success of services and initiatives; use data to improve enrollment systems continuously
Systemized Support - The Navigator will assist students with overcoming barriers that may impact college onboarding, access to support services, and class registration. This includes: + Collaborating with college staff to facilitate a seamless, one-door experience for new students
+ Collaboratively design and facilitate New Student Orientation Sessions

Minimum Qualifications:

Knowledge and understanding of academic and workforce programs Knowledge of barriers to educational success and a desire to help others reach their educational goals Understanding of and commitment to open-access community college philosophy Proficient working knowledge of internet applications and PC-based software (e.g. Microsoft Office Suite, Google Docs, PeopleSoft, etc.) and typing ability Excellent written and verbal communication skills Excellent organizational and problem-solving skills Excellent customer service skills, including the ability to effectively follow up and follow through Ability to cultivate and sustain collaborative and professional relationships with colleagues, students, and community stakeholders Ability to manage multiple competing priorities and meet deadlines in a fast-paced environment Ability to provide quality case management Demonstrated ability to work effectively both independently as well as collaboratively as a part of a goal-oriented team Demonstrated ability to be self-motivated, diligent, and proactively contribute to the student experience Strong interpersonal skills to help engage, provide support to, and motivate students Experience working with racially, ethnically, economically, and age-diverse individuals Ensure the scope of work honors the college's commitment to student success Desire and capacity to learn and grow as professional needs arise Valid driver's license

Additional Considerations:

Work experience in higher education, counseling, academic advising, or academic coaching Knowledge of available financial aid and scholarship information Knowledge of PeopleSoft, Navigate, Salesforce CRM, or other educational technologies


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer