Job Description

Our Company:

Guardian Security Systems was founded in 1976, and we have been serving the people of the PNW with their security and fire protection needs since then, for officially 50 years! We are locally owned and operated, with four offices located in Yakima, Tacoma, Bellingham, and the SODO district of Seattle in Washington State.

Position Summary:

The Collections Specialist plays a critical role in managing high-value and complex accounts to ensure timely collections and maintain strong customer relationships. This position is responsible for overseeing the health of accounts receivable (AR), reducing Days Sales Outstanding (DSO), and reducing outstanding AR. The role requires close collaboration with the internal AR teams, as well as cross-functional coordination with sales, customer service, and finance departments.


Key responsibilities include resolving payment disputes, collecting overdue invoices, processing payments, reconciling account discrepancies, and maintaining accurate customer records. The Senior Collections Specialist also monitors and reports on key collection performance indicators (KPIs), ensuring proactive and effective collection strategies.

Pay:

$27-$29 per hour

Work Setting:

M-F, 7:30 am - 4:30 pm PST Onsite or Remote

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Essential Duties and Responsibilities:

Essential duties and responsibilities include the following:

Manages a portfolio of complex or high-value accounts, focusing on the timely collection of outstanding debts and resolving payment issues. Interacting with clients via phone and email to discuss overdue accounts, negotiate payment plans, and resolve disputes. Investigating and resolving billing and payment discrepancies, collaborating with other departments (e.g., sales, billing, customer service) to ensure accurate and timely resolution. Setting up payment plans, helping to resolve customer disputes, preparing accounts for outside collections, and any other efforts necessary to collect outstanding debts. Monitoring and analyzing aging reports to prioritize collection efforts and identify at-risk accounts. Adhering to company policies and legal requirements related to collections and customer interactions. Providing guidance and sharing best practices, and ensuring consistent application of collection procedures. Identifying areas for improvement in the collections process and recommending solutions to optimize efficiency and effectiveness.

Education and/or Experience:

High School diploma, GED, or equivalent. Construction or security industry experience or working with subcontractors is a plus. Minimum 3+ years in the collections field.

Key Competencies:

Flexible and reliable. Ability to problem-solve and work with little direction. Excellent time management, planning and forward-thinking skills. Has a positive and professional attitude. Excellent communication and listening skills. Must be organized and detail oriented.

Certificates, Licenses, or Registrations:

N/A

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

Proficient with MS Office Suite, particularly Word, Excel, Outlook. Internet savvy to navigate both internal and external sites. Familiar with Sedona, the in-house accounting software, is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this Job, the employee must regularly lift and/or move up to 10 pounds, and occasionally will lift and/or move up to 25 pounds; specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus; uses fingers, hands, arms when working with mouse, keyboard, monitors; use of headset while on calls.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


While performing the duties of this job, the employee works in a typical cubicle type office environment with overhead lighting and temperature control, and low noise levels.


While working remotely, the employee is expected to maintain a safe working environment at their workstation.

Guardian Security System is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our employees - because great things happen when people feel safe bringing their authentic selves to work. All employment will be based on merit, competence, performance, and business needs.