Job Description

Position Summary:

Finex Credit Union is seeking a dynamic and results-oriented Collections Manager to lead our collections operations and member recovery strategies. This role is responsible for overseeing the day-to-day management of delinquent accounts, minimizing credit losses, maintaining compliance with regulatory requirements, and fostering a member-centric approach to financial rehabilitation. The ideal candidate will bring a strategic mindset, exceptional communication skills, and deep knowledge of consumer collection, loan servicing and recovery.

Key Responsibilities:

Lead and manage the collections process, including oversight of early- and late-stage delinquencies, charge-offs, recoveries, bankruptcies, and repossessions. Develop and implement effective collection policies, procedures, and strategies that align with regulatory compliance and Finex's service philosophy. Supervises and ensures on-time payments and collection of delinquent loans. This requires a hands-on approach that includes participating in active calling to delinquent members and leading the collections call team. Monitor portfolio performance and risk trends across all consumer loan products. Recommend and take appropriate action on workouts, working with loan review committee as needed. Oversee third-party vendors (collection agencies, attorneys, repossession firms) and evaluate their performance. Ensure compliance with state Department of Banking and the National Credit Union Administration rules and regulations, and state and federal bankruptcy and collections laws. Prepare and present reports on delinquency trends, loss forecasts, and collections performance to senior leadership.

Qualifications:

Bachelor's degree in Business, Finance, or related field preferred; relevant experience may substitute for formal education. Minimum of 5 years of experience in credit union or community banking collections, including 2 years in a supervisory role. Strong knowledge of consumer lending, collections regulations, and credit bureau reporting standards. Proficiency with core banking systems (e.g., Symitar) and collection platforms, in addition to Microsoft Office. Demonstrated leadership and team-building skills with a commitment to staff development and performance excellence. Excellent analytical, negotiation, and interpersonal skills. * Bilingual (English/Spanish) a plus.