Job Description

DESCRIPTION OF POSITION:

The Collections Supervisor supervises the day to day process and operations involved with collections on overdue/delinquent accounts. They ensure that production targets are achieved.

SUPERVISION:

Reports directly to the Director of Business Office

RESPONSIBILITIES AND DUTIES:

Monitors and manages assigned area's AR to ensure that attention is properly given to High dollar and Aged accounts. Documents for reference all communications regarding important topics, employee conversations, payer communications etc. Monitors guidelines to ensure compliance with Federal and State Regulations. Communicates effectively and is responsible for all Vendors affiliated with assigned team. Has in depth understanding of all programs and processes for assigned area. Provides proper Priority review and response to any request received for assistance. Coordinates communication between the business office and other hospital departments and or outside companies such as insurance carriers in order to maximize effectiveness of team assignment. Identifies and evaluates areas of risk by not only corrected the problem but identifying the source for process updates or providing additional training. Evaluates to properly escalate concerns and provide communication to Manager and Director. Coordinates assigned team members schedules and time ensure proper documentation is approved and recorded for reference. Provides assistance and support to all members of the leadership team and is available to assist any employee even if not part of assigned team. Handles difficult account reviews in order to locate a solution and resolve the problem. Consistently evaluates assigned teams processes to ensure that the team is maximizing collection potential and prioritizing task appropriately. Performs Quality Reviews consistently for assigned team members & communicates the findings with those team members. Provides support for all assigned team members through training and assistance with questions. Properly utilizes productivity tracking mechanisms. Works at or above the weekly set productivity standard and completes tasks in a timely manner. Appropriately prioritizes work queue in order to work highest priority first based on assigned subjects. Documents all information in the System following the Clear Concise Consistent method. Consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken. Writes clearly and informatively. Edits work for spelling and grammar. Varies writing style to meet needs.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

Bachelor's degree and two years experience in healthcare or related field Alternatively, at least 6 years or equivalent work in healthcare related field Adequate keyboarding skills( 40 words per minute typing rate); Basic computer skills. Strong organizational and communication skills, including ability to discuss medical issues. Negotiation skills including assertiveness and being proactive. Ability to handle multiple projects and issues at a time.

Physical Demands/Work Environment

Work requires light duty lifting. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office machinery such as calculator, copy machine, and computer printer. Must be able to exchange accurate information with patient, family, peers and medical personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

"Experience Memorial" is more than a slogan, it's the care we provide our patients and it's the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.


Working at Lake Charles Memorial Health System | Great Place To Work