Job Description

Company Profile: Thunderbird Equipment Service is an independent coffee equipment repair company serving the Phoenix metropolitan area. We are searching for a highly motivated, customer service oriented, and technically savvy individual to join our team. The Coffee Equipment Technician position will support both shop based and in-field repair of espresso equipment, water filtration systems, and coffee roasting equipment.

We are a fast paced company experiencing tremendous growth and looking for the right individuals to join our team.

In-Shop responsibilities include:

Diagnosis and repair of residential and commercial espresso and coffee brewing equipment

Ordering, restocking and inventory of parts, intake of residential machines, interfacing with residential customers

General upkeep and cleanliness of the shop and customer areas

In-Field responsibilities include:

Installation, diagnosis, repair, and calibration of commercial espresso, grinding, water filtration, and roasting equipment

Interfacing with commercial clients and their customers

Providing barista training on usage and cleaning of commercial coffee equipment

Tracking and management of parts inventory, labor and drive time, and work order information

Qualifications:

Previous experience as a coffee equipment technician is not required but preferred

High school diploma (technical degree or certification preferred)

2 years of high stress or high volume customer service experience

1 year minimum of hands on equipment maintenance or 1 year of Barista experience

Ability to interpret technical documents

General mechanical aptitude

Ability to use hand tools, including multimeters and other electrical testing equipment

Understanding of electrical theory

Strong written and verbal communication skills

Strong troubleshooting skills

Ability to prioritize multiple work streams

Clean driving record

Physical Requirements:

Ability to lift 75lbs minimum

Ability to stand, turn, lift, and squat in a compact retail environment up to 90% of the day

Benefits:

Company shirts, hats, and jackets

Paid Time Off - 2 weeks

401(k)

Employee assistance program

Employee perks program

Tools provided

Hands on training and manufacturer hosted certification courses

Company issued 5G tablet

Performance based bonuses

Flexible schedule

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

Flexible schedule Fuel card Paid time off Professional development assistance Tools provided
License/Certification:

Driver's License (Required)
Work Location: In person