Job Description

:

Work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, cloud-based services offered to Information Services (IS) and non IS employees. Advise on employee, business, and technical requirements. Use expertise to design components of a service architecture, and operability and employee scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation. Advise on and incorporate the team\'s standards and best practices into all designs to create high-performance, manageable services. Contribute to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs. Perform advanced troubleshooting and engineers solutions for complex service issues to restore service with minimal disruption to the caregiver and business. Extrapolate from past experiences and delivers innovations. Actively take part in disaster recovery drills. Participate as needed in incident response management during non working hours. Make recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model. Maximize the effectiveness of financial resources. Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality. Triage problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team. Ensure that production solutions are reliable, resilient, secure and effective and continuously monitored. Define and collect metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis. Analyze and track operational cost data and reports trends, budget risk, and variance against the projected cost model to the business. Identify cost saving opportunities for consideration by the service team. Option to telecommute full-time from CA, WA, or OR.

Required qualification:

• Bachelor\'s degree in Computer Engineering, Computer Science, Mathematics, Engineering, or related field.
• 3 years of experience in related occupation.
• Experience with BI and Data platforms like Tableau, Power BI, Profisee MDM, Immuta or ThoughtSpot.
• Experience with large BI and Data platforms operations and administration for large enterprise.
• Experience with implementing BI and Data platforms at scale for large enterprise.
• Experience with Business intelligence and Data Warehousing concepts.
• Experience with scripting and automation to optimize the platform operation and routine tasks.
• Experience with Microsoft Azure cloud and supporting implementation of IaaS, PaaS and SaaS data solutions.
• Professional working experience in Healthcare or life-science domain.
• Experience may be gained concurrently.

About Providence

At Providence, our strength lies in Our Promise of \xe2\x80\x9cKnow me, care for me, ease my way.\xe2\x80\x9d Working at our family of organizations means that regardless of your role, we\'ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Pay Range: $49,546 - $130,000 per year

Why Join Providence?

Our are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Us: At Providence, our strength lies in Our Promise of \xe2\x80\x9cKnow me, care for me, ease my way.\xe2\x80\x9d Working at our family of organizations means that regardless of your role, we\'ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our for more information about our Benefits and Rewards.

About the Team: Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Providence Health & Services