Job Description

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual\xe2\x80\x99s physical, mental and social needs \xe2\x80\x93 helping patients access and navigate care anytime and anywhere.

As a team member of our HouseCalls product, we provide annual clinical assessments to patients in the comfort of their homes. This important preventive care helps identify and reduce health risks for patients, in addition to coordinating appropriate follow-up care to improve health and well-being.

We\xe2\x80\x99re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The HouseCalls Clinical Team Manager (CTM) will directly manage the daily operations of the field staff Nurse Practitioners. Under the direction of the Regional Manager, the CTM will assist in planning strategies that result in efficiently managing specific markets while ensuring high quality services to our members. The CTM will be responsible for monitoring key performance metrics and quality improvement as well as procure internal and external relationships which will support expansion and success of HouseCalls business initiatives.

In this role you will have the ability to achieve work life balance. Flexible scheduling offered where providers can flex their time over the 7-day work week. No on-call, no weekends and no holidays required.

You\xe2\x80\x99ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Program Management and Responsibilities:

• Serve as a mentor and coach to HouseCalls Practitioners (HCP\xe2\x80\x99s). The CTM will demonstrate clinical expertise and guidance, program insight, and support in all aspects of the role

• Plan and conduct Ride Along visits in accordance with guidelines set forth by senior leadership. Travel is expected and is dependent upon specific market and geographical need

• Assist in hiring and training new HCP\xe2\x80\x99s

• Ensure enterprise, department, HIPPA, and regulatory compliance: Maintaining security of Protected Health Information (PHI) and Intellectual Property (IP)

• Responsible for all GSS functions: Update status change, terminations, PTO management, population and network development reconciliation

• Perform yearly common reviews and continually manage performance. Implement coaching plans and/or corrective action plans related to standards set forth by business initiatives

• Regular meetings and collaboration with supporting departments to ensure operational efficiency. Providing solutions to scheduling, assignments, and staffing plans.

• Plan and develop compelling market strategies and present to Senior Leadership during Business Reviews

• Workforce management:

• Manages demands of a rapidly changing staffing environment with resilience. Analyzes and makes fact based decisions utilizing forecasting model

• Staff Development and Engagement:

• Host monthly team meetings to communicate updates on company goals and performance: Monitor and address field concerns and communicate to senior leadership.

• Represents HouseCalls in a positive, solution focused manner that embodies our corporate values: Integrity, Compassion, Relationships, Innovation and Performance

• Develop strategies to increase job satisfaction and reduce turnover rates

• Identify key talent and provide opportunities for professional growth and career advancement

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Successful completion of an accredited Nurse Practitioner program, Masters or Doctoral prepared

• GNP, FNP, ANP, or ACNP board certified or eligible with an unencumbered license to practice in assigned state

• 5+ years of practice experience in a clinical setting

• Ability to travel 2 days per week throughout the WI
• 2+ years management and leadership experience

Preferred Qualifications:

• Experience in a home setting

• Experience in working within a managed care environment

• Knowledge of HEDIS and STAR quality measures

• Proficiency in Microsoft Office products and applications

• Excellent organizational and administrative skills

• Solid written and verbal communication. Ability to clearly expresses ideas, but is tactfully sensitive to opposing viewpoints

*All employees working remotely will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $101,200 to $184,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group