Job Description

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.



Job Standards and Performance Expectations


Patient Medical Record
+ Assembles and maintains the patient chart from admission to discharge.
+ Collects all printouts and files in charts, runs necessary reports, and retrieves data as requested by physicians and nurses.
+ Orders necessary equipment and unit supplies and maintains adequate inventory levels.
+ Consistently processes patient orders, requests for exams and other ancillary services, such as x-rays, lab tests and transportation accurately and timely.
+ Coordinates patient admissions, transfers and discharges.
+ Retrieves medications from the pneumatic tube system and/or pharmacy and delivers the medications to the nurse and/or place medications in a secure location as determined by the nurse manager.
Quality
+ Assist nursing staff with retrieving medications from pneumatic tube system and places medication in appropriate locations for administration by nurse.
+ Acts as a receptionist and greets patients, directs visitors, and provides patient information to the medical staff.
+ Answers the phone and uses proper phone etiquette. Responds to the patient call lights in a timely manner. Maintains a work area that is neat, clean and orderly. Maintains office equipment for the unit.
Collaboration & Partnership
+ Call physicians for consults and notifies the nursing staff of the consultation.
Other Duties as Assigned
+ Performs other duties as assigned or requested.


Education - High School or equivalent


Training - Medical Terminology or Medical Assistant Training preferred. Cerner (CIS)


Special Skills - Communication, Customer Service, Computer Skills. Knowledge of medical terminology. Able to use office equipment and multi-task.


Licensure - Current BLS certification only required in mental health departments



Franciscan Missionaries of Our Lady University is a premier Catholic institution in the Southeast that provides dedicated students a faith-filled and formative education in preparation to serve communities. FranU has been Educating and forming Franciscan servant leaders of all faiths since 1923.



Located in Baton Rouge, Louisiana, Franciscan Missionaries of Our Lady University (FranU) is where students, professionals and faith-filled citizens come together to pursue academic excellence rooted in compassion, service and the Catholic tradition.



With a commitment to holistic education, FranU fosters not only intellectual growth but also spiritual development, preparing graduates to make a meaningful impact in their communities and beyond.



Known for its rigorous health sciences programs and community service initiatives, FranU empowers students to lead with both knowledge and heart, embodying the Franciscan values of service, reverence and love for all of life, joyfulness of spirit, humility and justice.