Job Description

The

Clinical Operations Lead

oversees the daily coordination of clinical functions at DeNiel Foot & Ankle Center to ensure seamless operations, quality care delivery, and exceptional patient experiences.
Working collaboratively with the physician, practice manager, and medical assistants, this individual provides leadership, clinical oversight, and process optimization across all areas of patient care.

This position serves as a liaison between clinical and administrative staff, balancing hands-on patient care duties with operational management, compliance monitoring, and staff mentorship. The ideal candidate is proactive, detail-oriented, and committed to maintaining high standards of safety, service, and efficiency.

PEOPLE ESSENTIAL FUNCTIONS

Coordinates daily clinical operations to ensure efficient patient flow and provider support. Acts as a

clinical resource and mentor

to medical assistants and front-office staff. Provides training, guidance, and structured feedback to improve team performance and consistency. Assists with triage, prescription refills, prior authorizations, and patient education. Collaborates with leadership to identify and implement best practices in clinic workflow and patient care. Conducts or participates in daily and weekly team huddles to communicate priorities and resolve issues. Promotes teamwork, professionalism, and peer accountability among staff.

SERVICE ESSENTIAL FUNCTIONS

Demonstrates initiative in organizing, directing, and executing all aspects of clinical operations. Oversees preparation of charts, consent forms, timeout sheets, and documentation for all in-office procedures and surgeries. Ensures accurate documentation of vitals, medical history, and physician orders in

AdvancedMD

and EMR systems. Coordinates referrals and ensures proper communication with external specialists, imaging centers, and home health agencies. Provides backup support for medical assistants as needed to maintain efficient clinic flow. Monitors patient satisfaction and develops solutions to improve care delivery and experience.

QUALITY / SAFETY ESSENTIAL FUNCTIONS

Reviews SOAP notes daily for accuracy, completeness, and proper provider signatures. Ensures all clinical documentation meets quality and compliance requirements. Responds promptly to patient inquiries, complaints, or clinical concerns, escalating when necessary. Supports coordination of care with hospitals, emergency departments, and community providers. Models safe, compliant, and compassionate patient care practices.

FINANCE ESSENTIAL FUNCTIONS

Assists management with resource allocation and clinical budgeting needs. Coordinates completion of authorizations, pre-certifications, and procedure estimates. Reviews and maintains physician credentialing on a quarterly or biannual basis to ensure current contracts and competitive fee schedules. Monitors patient balances and verifies that billing staff are following up on unpaid accounts. Oversees that marketers send completed visit notes to referring physicians weekly to maintain strong referral relationships. Ensures laser and surgical reports are submitted accurately and on time.

GROWTH / INNOVATION ESSENTIAL FUNCTIONS

Partners with practice leadership to identify workflow inefficiencies and implement improvement strategies. Participates in process redesigns and training initiatives to improve patient access, efficiency, and clinical outcomes. Serves as a role model for continuous learning, innovation, and cross-department collaboration. Supports the orientation and development of new clinical employees. Encourages the use of technology and data-driven decision-making to enhance clinic performance.

EDUCATION

High school diploma or equivalent required. Completion of an accredited Medical Assistant program required. Associate's degree or bachelor's degree in healthcare administration, management, or related field preferred.

WORK EXPERIENCE

Minimum of

5 years

of progressive clinical experience, with at least

2 years in a leadership or coordination role

(podiatry or specialty practice preferred). Demonstrated experience mentoring, training, and supervising clinical staff. Strong familiarity with outpatient procedure workflows and EMR documentation. Knowledge of credentialing, billing, and insurance operations preferred.

LICENSES AND CERTIFICATIONS

Required:

Current Medical Assistant Certification (CMA, RMA, or CCMA).

Preferred:

Certified Phlebotomy Technician (CPT) or comparable credential.

CPR/BLS Certification

(AHA or equivalent) required and maintained in active status.

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates clinical competency and understanding of outpatient medical procedures. Strong leadership and communication skills; able to mentor and motivate others. Proficient in

AdvancedMD

, EMR/EHR documentation, and Microsoft Office applications. Strong organizational and problem-solving skills; able to manage multiple priorities. Knowledge of HIPAA, OSHA, and infection control compliance standards. Professional demeanor and ability to work collaboratively across departments. Commitment to patient-centered care and continuous improvement.

HOW TO APPLY

To be considered for this position, please

apply directly through Indeed

and then email your

resume

along with a

2-3 minute video introduction

to

yomi@denielfootandanklecenter.com

.

In your video, please share:

What inspired you to apply for this position The value you would bring to DeNiel Foot & Ankle Center Your 3-5 year career goals and how we can help you reach them
Applications submitted on Indeed

without a corresponding video introduction

will be considered

incomplete

.
A simple phone-recorded video is perfectly acceptable -- just keep it authentic, professional, and true to who you are.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Health insurance Paid time off
Application Question(s):

1. Have you ever served as a lead medical assistant, clinical coordinator, or practice manager in a private medical practice? If so, describe your scope of responsibility -- including any experience with scheduling, referrals, or supervising others. 2. This position involves reviewing SOAP notes, coordinating referrals (PT, MRI, orthotics, labs, etc.), and ensuring the doctor's orders are complete daily. Describe your attention to detail and how you ensure clinical accuracy and compliance. 3. The Clinical Operations Lead also oversees credentialing updates, insurance contracts, and referral communication with PCPs. How familiar are you with these processes, and what systems or habits help you stay organized across multiple responsibilities? 4. What strategies have you used to keep clinical operations running smoothly when the office was behind schedule or short-staffed? 5. What are your 3-5 year professional goals in healthcare operations or management, and how could DeNiel Foot & Ankle Center help you achieve them?
Ability to Commute:

Houston, TX 77095 (Required)
Work Location: In person