Job Description

Position Summary:

The Clinic Service Coordinator supports the day-to-day administrative flow of the clinic by overseeing the front desk responsibilities, coordinating communication with families and staff, and ensuring an organized, welcoming environment. The Clinic Service Coordinator supports the Regional Clinic Operations Manager (RCOM) in maintaining smooth clinic operations.

Work Assignment:

This is a Float position. Candidates must be willing to commute and support all clinics listed within the assigned region as listed within the posting.

Essential Functions:

Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes. Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow. Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits). Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs. Direct families and staff to appropriate internal resources for questions or concerns. Assist with distributing printed materials and family communications. Act as the on-site liaison for contractors and vendors. Maintain clinic security by verifying visitor identification and documentation. Support clinic engagement efforts and staff morale initiatives. Perform clerical tasks related to medical records management.

Required Education, Experience and Credentials:

High school diploma or equivalent. Proficiency in basic computer applications and multi-line phone systems. Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred.

Knowledge, Skills and Abilities:

Familiar with Google Workspace or similar software Strong interpersonal and communication skills, with the ability to engage professionally with families, staff, and visitors. Demonstrated ability to multitask, prioritize, and maintain organization in a fast-paced environment. Ability to handle sensitive information with discretion and maintain confidentiality.

Personal Attributes:

Organized: Keeps tasks, schedules, and the clinic environment structured and efficient. Detail-Oriented: Ensures accuracy in documentation, payments, and communications. Dependable: Reliable, punctual, and consistent in meeting responsibilities. Adaptable: Handles changing priorities and unexpected situations with professionalism. Friendly and Approachable: Creates a welcoming atmosphere for families, staff, and visitors.

Work Environment and Physical Demands:

Prolonged periods of sitting, frequent computer and phone use. Frequent walking, bending, and crouching. Occasional lifting of light to moderate materials, up to 15 pounds unassisted.

Travel Requirements

Up to 75% within the assigned region for training, meetings and supporting clinic coverage needs.

This is a full-time position. Full-time employees are eligible for a comprehensive range of benefits, including Medical, Dental, Vision, and Life Insurance; a 401(k) retirement plan with company match; Paid Time Off; Sick Time; and a robust Employee Assistance Program.