Job Description

PURPOSE:

This position is responsible for high-level clinic operations and support for all clinic staff and volunteers. Responsible for ensuring the delivery of clinic services.

REPORTS TO:

Executive Director

STATUS:

Part-Time (20 hours/week)

QUALIFICATIONS:

Minimum 2 years' experience in clinical setting Current licensure as LPN or RN in the state of Georgia Minimum 1 year management experience Previous experience working with patients facing multiple barriers in a healthcare setting or in a free or charitable clinic Previous experience with interprofessional collaboration preferred Strong interpersonal skills and ability to effectively lead staff Excellent knowledge of health care office practices, procedures, and standards Ability to take initiative for new responsibilities and projects Ability to exercise considerable tact and judgment when working with sensitive and confidential information, familiarity with HIPAA requirements Excellent verbal and written communication skills Ability to work well under pressure and handle difficult situations in a calm manner Advanced computer skills

DUTIES:

Leadership & Staff Management

Carry out the clinic's vision and assist in implementing strategic goals and initiatives. Supervise, mentor, and evaluate clinic staff, including receptionists, patient care coordinators,medical assistants, volunteers and student interns. Collaborate with the Executive Director on staff performance reviews, coaching, and professional development. Lead weekly staff and volunteer meetings to review workflow, challenges, and updates. Maintain an adequate volunteer base, participating in recruitment, orientation, and training efforts.

Clinic Operations & Administration

Oversee daily front-office operations, including patient scheduling, opening/closing procedures, and workflow efficiency. Ensure clinic policies and procedures are implemented, monitored, and updated as needed. Manage inventory, ordering office supplies, and maintaining clinic medications (entering into FlexScan). Troubleshoot basic IT issues, including computers, printers, and phone systems. Respond to patient inquiries via phone, email, and fax in a timely and professional manner.

Patient Care & Program Oversight

Assist with patient care as needed and provide backup support for staff absences. Oversee patient education programs and ensure resources are accessible and up-to-date. Coordinate with medical providers, volunteers, and external partners to ensure seamless patient care. Track patient satisfaction, clinic outcomes, and quality improvement initiatives.

Community Outreach & Networking

Network with hospitals, community providers, and local agencies to arrange services not available within the clinic. Promote partnerships that enhance patient access to care, medications, and support services.

Other Responsibilities

Perform various administrative and operational tasks as assigned to ensure smooth clinic function. * Uphold the clinic's mission, values, and commitment to serving low-income and underserved populations.