Job Description

We are seeking a

Clinic Manager who will oversee the operations of Cardiology at GBMC under the guidance of the Assistant Administrator. This position has operations management and financial responsibility and works collaboratively with the division leadership team to meet clinical practice goals and objectives. The Clinic Manger proactively assesses and implements appropriate processes to ensure that all facets of clinic practice management are effectively addressed. Areas of oversight scheduling efficiency, complete and accurate registration, insurance referral and preauthorization requirements, patient relations and satisfaction, clinical regulatory compliance, and program marketing for all departments/service lines operating within the Cardiology clinics. The Clinic Manager will work closely with the Assistant Administrator to prepare financial reports and clinical budgets. The Clinic Manager will work with the division's HR Generalist and the Medical Office Supervisor to train and oversee administrative and office support staff. The ability to work in a team environment is essential to this position.

Specific Duties & Responsibilities

Oversee the day-to-day clinical operations of Cardiology clinic. Assure that the clinic is appropriately staffed to meet the operational needs. Work with administrative and physician leadership to establish policies and procedures where changes are needed. Conduct monthly administrative staff meetings Resolve scheduling conflicts, monitor room utilization, and maintain clinic patient flow. Coordinate the hiring, training, supervision, performance management, and related staff performance issues along with the division's human resources representative. Ensure all personnel and faculty have fulfilled requirements set forth by external regulatory agencies or internal regulatory bodies (e.g., systems training, risk management). Educate providers and clinic staff regarding third-party payer requirements, managed care contracts, and billing/documentation requirements. Provide monthly ambulatory clinic practice reports by site, provider, and sub-specialty to divisional leadership. Report on access, volumes, show rates, provider cancellations and other selected metrics to assess outpatient activity by provider compared to prior fiscal year. Monitor patient satisfaction for the outpatient clinic practices. Conduct patient interviews regarding service concerns including staff interactions, clinic fees, billing problems, and insurance requirements, clinic policies, and provider interactions. Develop, maintain, and update the division's Clinic Operations Manual in conjunction with the Department of Medicine (DOM) operations policy. Ensure that the division's clinic practices conform to applicable policies and procedures of Johns Hopkins Hospital (JHH) and Johns Hopkins University Clinical Practice Association (CPA). Ensure that the ambulatory clinic sites comply with the standards or requirements of The Joint Commission, Center for Medicare and Medicaid Services, and other regulatory agencies. Work with the JHH Regulatory Affairs Office, JHHS Compliance Office, JHU CPA, and Office of Billing Quality Assurance as needed to clarify and address requirements. Participate in the implementation of system capabilities to support registration, scheduling, billing, medical records, and communication to referring physicians. Manage patient complaints from a scheduling and clinical operations perspective, investigating all perspectives of situations and providing formal feedback to the Assistant Administrator. Implement corrective actions, as indicated, to ensure that the problems are not repeated. Ensure that staff and/or providers are informed of appropriate future actions. Coordinate as needed with Patient Relations. Monitor monthly expenditure statements for budgets and prepare documents required to maintain balanced accounts for review and approval by the Assistant Administrator. Assist in the development of the annual clinical operating budget. Attend JHM Practice Management Meetings each month. Participate in other JHM work groups and/or committees as related to clinic operations. Interface with the division's Communications Specialist to update and maintain clinical web pages Review and approve of all vacation and sick requests and coordinate vacation schedules among the clinic staff Ensure compliance with HR related issues, e.g. E210 compliance, effort reporting, weather emergency responsibilities, HIPPA Certifications, COG training, EPR recertification, etc. Streamline and improve current business practices by partnering with Patient Access Services, DOM and Cardiology Administration. Other duties as assigned.

Minimum Qualifications

Bachelor's Degree. Three years of related experience. Previous supervisory experience. Understanding of changing reimbursement policies and third-party reimbursement. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.



Classified Title: Clinic Manager

Role/Level/Range: ATO 40/E/03/OG

Starting Salary Range: $50,440 - $88,400 Annually ($69,472 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F 8:30 AM - 5:00 PM

FLSA Status: Exempt

Location: JH at Towson

Department name: SOM DOM Cardiology

Personnel area: School of Medicine




Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.


Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.


Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf


Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.


Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.


The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.