Job Description

Big Stone Therapies

is currently seeking a full-time

Clinic Administrative Assistant

to join our team at our rehabilitative therapy clinic in Mayville, ND located at 42 6th Ave SE. This is a benefited position scheduled for 40 hours per week (1.0 FTE). The schedule for this position is Monday - Friday: 8:00am-4:30pm with a daily 30-minute unpaid break.

Job Duties:

Scheduling

Schedule new referrals. Gather and verify demographic and insurance information. Schedule, reschedule, and cancel patient appointments as required. Monitor patient schedule to maximize productivity. Perform patient appointment reminder. Provide instructions to patients to ensure they are prepared for appointments. Resolve scheduling conflicts as they occur. Assess staffing needs for high and low census times. Communicate with therapists about schedules, patients, and any changes Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
Customer Service

Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties. Courteously receive and respond to incoming telephone calls and emails. Maintain the appearance of the waiting room. Maintain confidentiality and security of Protected Health Information.
Other

Distribute mail. Scan, fax, and print documents. Clean/sanitize clinic areas as required. Order supplies and maintain stock levels as required. Maintain patient charts. Opening and closing duties. Attend meetings as required. Other clinic duties as assigned.
Requirements

Qualifications:

Education

Require high school graduate or equivalent. Prefer two-year degree in a related field. Prefer previous experience in a medical office setting or other customer service-related field.
Skills

Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems. Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner. Excellent phone etiquette and in-person customer service abilities. Able to adapt and thrive in a changing and fast paced environment.

Position qualifies for an excellent benefits package including:

Health, Dental, Vision, Life, Short-Term Disability insurance options*
Flexible Spending Plan(s)*
401k with employer contribution*
8 paid holidays (including your birthday!)*
Generous paid time off accrual*
Employee Sick and Safe Time*

Accepting applications through Friday, December 12th, 2025 or until position is filled.

You will receive a confirmation e-mail once your application has been submitted.

Big Stone Therapies, Inc. is dedicated to providing excellence in rehabilitation services by optimizing health and function for families and businesses within our communities through caring, hands-on healing.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Ability to Relocate:

Mayville, ND 58257: Relocate before starting work (Required)
Work Location: In person