Job Description

Need only GC,USC or EAD

Why is this position open: The South Carolina Department of Transportation (SCDOT) is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I. They will provide technical assistance, manage laptop, tablet, and workstation builds, and assist with deployments.

Max Bill Rate: $42/hour

Will close to submissions on 12/1 at 5:00PM EST.

Interview Process: 2 rounds, 1st will be virtual (video required), 2nd will be onsite

Duration of the Contract: 12 Months

Possibility for Extension: Yes

Work Location: Role is fully onsite

Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Additional details: Individuals in this role will be required to move and lift equipment, up to 50 pounds. All those submitted should be comfortable with the physical aspects of the role.

Summary

The South Carolina Department of Transportation (SCDOT) is seeking an applicant to

assist under general supervision of the IT Manager II for Desktop Support, Regional

Technician I for Headquarters and District 1, or Endpoint Technician I. Provide

technical assistance to departmental personnel in the setup, installation, maintenance

and proper usage of desktops, laptops, tablets, printers, scanners, monitors, application

software, local area network, and associated equipment for headquarters building under

the management of Information Technology Services (ITS).

Manages building laptops, tablets, and workstations using Microsoft Endpoint

Configuration Manager (MECM). Confirming the installation is successful by ensuring

the BitLocker Key is stored in Active Directory and InTune, and that the Microsoft

Endpoint Configuration Manager Client is installed. Ensure that desktops, laptops, and

tablets fully check in 2.5 hours after the MECM Task Sequence completes.

Assist with deployment of endpoints and associated devices that make up an end-user

setup in the Headquarters building.

Applicants will be required to be onsite for 40 hours a week within the SCDOT

Headquarters building to provide IT Support for IT Services Desktop Support Staff.

Work week is Monday - Friday (8am - 5pm with a one-hour lunch break).

Responsibilities

Daily Responsibilities

Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration
Manager.

Ensure the BitLocker encryption key is successfully stored in Active Directory
and InTune.

Ensure the Microsoft Endpoint Configuration Manager Client is installed on each
desktop, laptop, and tablet during the build process.

Ensure each desktop, laptop, and tablet stay connected to the NTS Network for
at least 2.5 hours after build completes.

Ensure that all software listed on the build sheet is installed on each desktop,
laptop, and tablet built.

Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer,
scanner, and any other tracked asset assigned to an end-user is properly

documented in the designated IT Services asset Management system in

accordance with the Desktop Support Asset Management procedure manual.

Diagnoses and resolves problems reported by users on endpoint hardware
and/or software. Record work performed in the Help Desk ticket system.

Perform routine maintenance and repair on equipment or contact vendor support
of equipment repair.

Assists with removal and disposal of obsolete equipment using the electronic TID
and Request to Dispose of Accountable Equipment and other components,

salvaging any usable parts.

Performs other related duties as required.
Monthly Responsibilities

Ensure that all SCDOT Commission back up tablets are connected by patch
cable to the NTS Network to receive Patch Tuesday Patches. Login not

required.

Tablets should be powered on using a power cord and connected by patch cable
on the second Friday of each month and remain connected until 12pm the

following Wednesday.

Login using the local account before shutting the tablet down on the following
Wednesday.

All iPads should be powered on using the appropriate power cable and charging
brick for the same amount of time as the SCDOT Commission tablets. Login not

required.

Required Skills

o 4+ years of experience in desktop and networked systems support; extensive

knowledge of desktops, laptops, tablets, printers, and scanners.

o 2+ years of experience in computer deployments, operation, and repair

o 2+ years of experience in hardware and software installation

o 2+ years of experience with Microsoft Endpoint Configuration Manager

o Experience supporting Microsoft Office Suite including but not limited to Edge

Browser, Excel, Outlook, PowerPoint, and Word.

o Expertise in supporting Microsoft Windows.

o Requires the exertion of 50 pounds of force occasionally.

o Requires the exertion of 20 pounds of force frequently.

Preferred Skills

Experience working with a help desk ticketing system Experience with NTS Network Experience with Active Directory or InTune
Required Education/Certifications

High School diploma. Associate or a bachelor's degree in a related field. May be substituted for
required work experience.

Interview Process

1st round video A second interview may be requested (onsite)
Reporting Structure:

Reports to: Management in Desktop Support at SCDOT Headquarters Building.

Job Types: Contract, Temporary

Pay: $40.00 - $42.00 per hour

Work Location: In person