Job Description

Are you?

Looking to

start or grow your career in technology

? Excited by demonstrating your technical knowledge to enhance customer experience? Someone who enjoys

building client relationships

? Motivated by a

fast paced, proactive

team environment?
Retail Success is a

business-to-business FinTech company

based in Overland Park, Kansas. From marketing and loyalty, to eCommerce and payments, our software solutions give retailers the power to connect and sell to the world. Our robust solutions include Wayroo, National Merchant Alliance, and ByDesign's Freedom software.

ByDesign

is proud to be part of Retail Success and is looking for a full-time

Client Support Specialist

. The ideal candidate is a highly organized and analytical individual who will work directly with clients to provide support and troubleshooting via phone and email. Through

on-the-job training

, our new team members gain a comprehensive understanding Freedom Software to effectively support clients. This is a

great opportunity to start your career in technology

!

Why is this a great opportunity for you?

A starting hourly rate of $18-21 based on related education and experience.

On-the-job training

in software technical support.

Opportunities for advancement

within the team. In addition to our fun company culture, this position offers our full benefits package including

comprehensive health, dental, vision, disability, life insurance, 401(k), paid holidays, and Paid Time Off (PTO)

. This is an amazing role for those who

excel in customer service and technical aptitude

.

What are we looking for in you?

Availability to work full-time

Monday to Friday: 8am-5pm CT

.

Hybrid work schedule:

availability to work in our

Overland Park, Kansas office

3 days per week.

Technical aptitude

to quickly learn various technologies and software. Ability to use technical knowledge to analyze, troubleshoot, diagnose, and fix system issues. Excellent written and oral communication skills. Organization skills to balance and prioritize multiple client tickets and/or clients.

Qualifications:

High School Diploma or equivalent required; some college coursework or training in Information Technology preferred.

1-2 years related work experience in technical support, customer service, project management, or client relationship management

; or equivalent combination of education and experience required. Basic SQL knowledge a plus.

Responsibilities:

Provide 1st level technical support and troubleshooting to one or more clients via phone, email, and chat for ByDesign software solutions. Provide daily support to clients by analyzing problems and quickly forming solutions to return systems to proper operation. Effectively manage assigned support tickets by addressing and completing in a timely manner. Maintain detailed records of daily interactions with clients, reported issues, and completed solutions along with any further actions required. Develop a thorough understanding of ByDesign's capabilities and services to effectively communicate with clients and troubleshoot issues. Maintain system functionality through crowdsource testing. Prepare reference material for users by drafting operations instructions. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations. Participate in special projects as assigned.
ByDesign Technologies, LLC is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance On-site gym Paid time off Vision insurance
Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Are you willing to undergo a background check, in accordance with local law/regulations? Are you comfortable commuting to this job's location? Are you comfortable working in a hybrid setting? What is your desired salary? Do you have a basic knowledge of SQL? In what U.S. City and State do you reside? Do you possess any formal education, such as college coursework or a degree, and/or professional certifications within the Information Technology (IT) field? Do you have 1-2 years related work experience in technical support, customer service, project management, or client relationship management?
Education:

High school or equivalent (Required)
Work Location: Hybrid remote in Overland Park, KS 66210