Job Description

About Studio 22

Studio 22 is an up-and-coming franchise of re-imagined partner dance studios. With over 120 monthly group classes, weekly socials, master classes and workshops, private classes, wedding lessons, showcases, and outings, there's something for everyone. Our expert pros coach, teach, encourage and motivate our clients and guests to meet their goals.

Every day, our students dance to build confidence, meet new people, burn calories, release stress, get inspired, and transform their lives. Our 90-minute adult partner group classes are offered from beginner to competitive levels and include Salsa, Swing, Tango, Country Western, Ballroom, Latin, and more styles. Learn more at

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The Role

We are seeking a

Client Support Specialist

to be a vital part of our team to ensure the smooth and efficient day-to-day operations of the studio. You will be the first and last point of contact for our clients, guests, and instructors, playing a key role in managing our front desk operations and fostering a welcoming and positive environment within the studio. Reporting to the Studio Manager, your exceptional customer service and sales skills will be essential in engaging with clients and supporting our studio's growth. You are a true team player who thrives in a fast-paced and dynamic environment.

We are looking for a self-sufficient doer who can

Deliver and own

- You must be able to operate independently, be proactive, and forward-thinking in your approach to every challenge that arises.

Advocate

- You must be a brand representative for the business, support our team to land success, and deliver a quality experience to clients.

Experiment

- There is no rule-book to success here. You are resourceful, able to figure out how to get from A to B and constantly push to improve and test new opportunities to get at least 1% better every day.

Dive into Details

- Paying attention to the data, talking to customers, and obsessing over the details to make sure we make every client happy.

Overcome

- Building an industry-leading business is not easy. You must be comfortable with the ambiguity and embrace the challenge of having multiple paths forward and no right answer.

Responsibilities

Client Relations:

Be the first point of contact to manage client relationships, ensuring a positive experience for all visitors to the studio.

Customer Service:

Independently manage front desk activities, warmly greeting clients, process class check-ins, handle POS transactions accurately and direct them to the appropriate ballroom/instructor.

Query Support:

Manage and respond to all communication channels with clients including but not limited to phone calls, emails, and front desk inquiries with politeness and professionalism.

Operational Support:

Provide vital support to instructors and management with daily studio operations and general administrative tasks such as data entry and paperwork. Maintain a clean and organized reception area and overall studio tidiness to standards set by studio management.

Sales Support:

Handle class package and membership conversations, engaging with first-time class-takers and promoting ongoing sales. Participate in networking/community events and ongoing studio promotions to generate new business.

Schedule Management:

Maintain class schedules, update flyers and newsletters.Collaborate closely with the studio team to ensure a seamless and supportive environment.

Stock Management:

Order, manage inventory and stock studio supplies, drinks and snacks.

Event planning:

Contribute to all studio events through various event planning activities. Any other duties as assigned by the Studio Manager(s) and/or Studio Director(s).

What we're looking for

1+ year of experience as a receptionist, administrative assistant, or in a customer-facing role managing administrative tasks (e.g., calendar management, event coordination, etc.). Exceptional customer service and interpersonal skills, presenting a welcoming and friendly tone for clients. Strong organizational abilities, problem solving skills and demonstrated attention to detail. Technologically savvy with proficiency in productivity software (e.g. Microsoft Office and Google Workspace). Ability to multitask and prioritize effectively, and stay calm under pressure in a fast-paced environment. Self-sufficient, proactive, able to navigate ambiguous situations and forward-thinking with a "go-getter" attitude. A true team player who communicates clearly and works well with others. Curiosity for and willingness to evolve with new developments in the dance/fitness industry. Able to execute physical tasks including but not limited to frequent standing, walking, lifting up to 25lbs throughout a shift. Experience with CRM and POS systems is a plus. Experience in the ballroom/partner dance industry (while not mandatory, it is highly advantageous).

Why you'll love working at Studio 22

We are leaders

- Leadership is not limited to our management team. It's something everyone at Studio 22 embraces and embodies.

We are innovators

- Paving the way for Studio 22 to be a leader in the industry is what we do - on every project, every day.

We are learning

- We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

We are a community

- Our team is integral to the success of the business. We work together, making inspiring goals attainable, and driving us to greater heights.
Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: No more than 30 per week

Benefits:

Employee discount Paid training Professional development assistance
Work Location: In person