Job Description

Job Overview:
The Client Success Specialist, Haylo is responsible for acting as a liaison between the programmatic/Haylo team and our sales reps, clients, and technology partners for our entire suite of endemic and non-endemic programmatic opportunities. The Account Manager will leverage their in-depth knowledge of the Haylo + programmatic product offerings along with strong organizational, analytical and project management skills to provide exceptional client service while identifying opportunities for account growth. In this role, you will be a key point of contact for the Haymarket sales team as a key subject matter expert.
The Client Success Specialist, Haylo is responsible for stewarding digital advertising campaigns and relationships with top-tier customer accounts. This position collaborates closely with teams across Haymarket to ensure that our clients have comprehensive support and superior client service both pre- and post-sale. The Programmatic Account Manager understands our clients' advertising priorities and strategies, and is also required to identify and troubleshoot any issues, and escalate accordingly, as well as demonstrate knowledge and understanding of our products, tools, and processes.
We want to ensure that this team has the resources to deliver best-in-class customer service to our clients, our agencies, and across all of internal Haymarket Advertising Sales teams. The highest priorities are our people, systems, and processes.
Responsibilities:
Serve as the main internal POC for Sales, Media Strategy, and Client Success teams with technical or operational questions for Haylo Core products (includes, but is not limited to Haylo HCP, Haylo Rare Disease, Haylo Carepath, Haylo DTC, Geofencing, Haylo Rep, Haylo Triggered Response, Haylo EHR, Haylo Social, Haylo DOOH, Haylo CTV, Haylo Audio, and Haylo Vitals).
Collaborate with Digital Operations to create and maintain SOPs for execution of all Haylo Core products. This includes SOP documents for Haylo partners (eg, Flora, Purple Labs, etc).
Lead regular training sessions for Media Strategy, Client Success, Digital Operations, Ad Ops, Email Ops for overviews related to execution.
Manage internal references and sales resources. This includes the Haylo aspects of the Haylo Spec sheets, Haylo Master Doc, Rate Card, Sales Slides, RFP Slides
Manage pre-sale inventory requests for:
MCG: Haylo EHR products
McKnight's: All Haylo Core products, includes the preparation of the Haylo proposal
Project manage Haylo Rep, Haylo Triggered Message. Work with Sales, Media Strategy, and Client Success + Digital Operations to recommend business rules, address internal and client questions, liaise with Data to ensure workflows are functioning to accurately capture data.
First level of escalation for troubleshooting campaign performance by investigating ad server bugs, third party discrepancies and under-delivery issues with Ad Ops and Partners
Collaborate with Commercial Analytics on Haylo Case Studies for use by Sales
Basic Qualifications:
2-3 years of digital advertising experience, with at least 1 year of programmatic media experience
1 year of digital ad trafficking or trading experience and hands-on experience with SSP, DSPs, and/or ad exchanges, as well as managed service campaigns
Familiarity with third-party ad servers such as Campaign Manager 360, Sizmek, Innovid, etc., with a fundamental understanding of display and video ad serving concepts (i.e. VAST and VPAID)
Familiarity with leading DSP platforms like Google, Xandr, Adobe, DeepIntent, Proclivity, Pulsepoint, etc.
Ability to think critically and use reporting insights to identify bidding behavior and deal optimizations
Proactive and highly organized, with the ability to manage and prioritize multiple projects and campaigns in a timely manner
Experience compiling and analyzing insights from campaign performance reports in order to troubleshoot campaigns as needed
Strong proficiency with Microsoft Excel and PowerPoint; ability to quickly learn productivity software application tools
Seeks out partnerships across the organization to test new ideas and grow the business
Exceptional organizational, relationship-building, and communication (written and verbal) skills
Self-motivated starter who thrives in a fast-paced environment
Ability to cultivate sales and client relationships
Preferred Qualifications:
Familiarity with Advertising Research and Verification vendors like DoubleVerify, Nielsen, ComScore, Moat, Integral Ad Science, Millard Brown, etc.
Strong interest in the digital media, advertising, and emerging technology industries
Coursework in Business Administration, Media, Advertising, or Marketing
Working familiarity with a broad range of business functions, including ad sales, creative services, revenue operations, inventory planning, and yield optimization
Knowledge of industry ad categories, various modes of online ad sales channels and ability to translate those customer requirements into technical/operational solutions.
Experience working with Google Ad Manager, Operative, and/or the Magnite SSP preferred, but not required
Required Education
Bachelor's degree with a focus in media, advertising or other meaningful experience
What We Offer:
A competitive compensation package
The salary range for this position is $70,000 - $75,000. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
Paid annual vacation, holiday and sick time off
Comprehensive health plans including medical, dental and vision
Competitive 401(k) investment options and generous company matching program
Life insurance
Commuter benefits
Employee referral awards
Tuition reimbursement
Training opportunities through industry-recognized programs
A creative and passionate workplace and a fun, collaborative team environment
Three Week "Work from Anywhere" benefit, to ensure work life balance
About Haymarket:
Haymarket has its heart and soul in publishing and media. Since the company was founded half a century ago, Haymarket has always prided itself on being a highly creative business, with an unrelenting focus on the quality of the products and the people. The philosophy has always been quite simple: only by having the highest quality individuals can you produce the highest quality products, combining the best in content, design, production and customer services. Globalization is opening up the world further and provides many opportunities for growth. Haymarket has offices around the world and many of the titles are now truly global brands. Haymarket serves a broad spread of business markets, from marketing to medicine to technology along with exhibitions and live events. Predicting the shape of the business in 3, 5, or 10 years is almost impossible; and the unpredictability is part of the appeal. Haymarket aims to be the perfect company to work with or for - we have the processes and attitude that ensure quality and consistency, and an entrepreneurial spirit that makes every day rewarding.
An equal opportunity employer, Haymarket Media does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.
Beware of fraudulent activity where individuals are contacting job seekers claiming to represent Haymarket Media. Please note that only emails from @ are legitimate.
When applying for roles with Haymarket Media, you will receive an email directly from a member of the Talent Acquisition team or communication through Linkedin.
You can view our open positions on our website US careers section:
California Applicants may view Haymarket Media, Inc.'s Privacy Statement for California Residents .

Skills Required