WHO WE ARE: Xactus (pronounced \xe2\x80\x98Zac-tus\xe2\x80\x99) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360\xc2\xb0 approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy \xe2\x80\x93 while also closing more loans more quickly with greater profitability. We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team! WHO YOU ARE: You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development. THE BENEFITS WE OFFER: A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: \xe2\x80\x9cThe people I work with treat each other with respect,\xe2\x80\x9d \xe2\x80\x9cI feel accepted by my coworkers\xe2\x80\x9d and \xe2\x80\x9cThe person I report to cares about me as a person.\xe2\x80\x9d Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more! SUMMARY:

The Client Success department deals directly with Xactus clients and is an important contact point
ensuring a positive client experience. This role provides information for both the company and for the
client as it relates to challenges \xe2\x80\x93 i.e., invoicing. There is also a training aspect for this role as Xactus
onboards new clients and/or introduces new products and/or features.
The role will work in multiple platforms, namely, MCL and Xactus360.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides excellent customer service support to clients through phone and email.
• Runs live online Corporate University trainings for all products and services.
• Produces invoices, runs reports, and performs other tasks based on client need.
• Uploads Excel spreadsheets for batch ordering purposes.
• Performs other special projects assigned by the supervisor.