, we are redefining excellence in veterinary orthopedic surgery, rehabilitation, and spine care. Guided by our three core pillars: clinical excellence, educational growth, and forward-thinking research; we are a surgeon-owned and operated hospital committed to delivering cutting-edge treatments in a collaborative and supportive environment.
As a
Client Service Representative (CSR)
, you will play a vital role in ensuring that every pet and pet owner experiences seamless, professional, and supportive care. This is an exciting opportunity to join a state-of-the-art facility and contribute to shaping the client experience at Texas's most advanced veterinary surgical hospitals.
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About the Role
The
Client Service Representative
is the first point of contact for our clients and plays a key role in ensuring a positive experience for both pets and their owners. This role requires a client-first approach, strong communication skills, and the ability to thrive in a fast-paced, specialty veterinary setting.
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Key Responsibilities
Client Interaction
Greet clients and patients upon arrival, creating a welcoming and professional first impression.
Facilitate seamless check-in and check-out processes, ensuring all paperwork is complete and accurate.
Schedule appointments and manage the appointment calendar to optimize efficiency.
Provide information on services, procedures, and post-care instructions to clients.
Proactively address client concerns and escalate urgent cases to the appropriate team members.
Administrative Support
Maintain accurate client records and update information as needed.
Liaise with referring veterinary hospitals to obtain and update patient records, ensuring continuity of care.
Process payments, explain itemized receipts, and handle billing inquiries with professionalism.
Ensure all animals are properly admitted and discharged, collecting deposits as required.
Maintain a clean and organized front desk, lobby, and exam rooms to ensure a welcoming environment.
Team Collaboration
Support the medical team by communicating effectively with doctors and technicians to ensure a smooth workflow.
Collaborate with fellow CSRs to resolve client issues and optimize patient care.
Participate in team meetings and training sessions to stay updated on hospital policies and procedures.
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What We're Looking For
Experience:
Prefer 2+ years in a customer service role, ideally in a veterinary, medical, or dental setting.
Communication Skills:
Strong verbal and written communication skills with the ability to engage with clients professionally and empathetically.
Emotional Intelligence:
Able to navigate sensitive conversations with compassion, discretion, and professionalism.
Tech-Savvy Mindset:
Familiarity with veterinary software such as EzyVet or similar platforms is a plus but not required.
Organizational Skills:
Ability to multitask and prioritize in a fast-paced hospital environment.
Education:
High school diploma or equivalent required; additional training in veterinary or medical administration is a plus.
Collaborative Spirit:
A team player who works well with veterinarians, technicians, and fellow CSRs to deliver exceptional client and patient care.
Self-Starter:
Ability to work independently while escalating issues to management when necessary.
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Why Join VROC?
Work in a state-of-the-art facility designed for advanced veterinary surgery and rehabilitation.
Be part of a pioneering team that is shaping the future of veterinary orthopedic care.
Comprehensive benefits package, including health, dental, and vision insurance.
Continuing education opportunities to support your professional growth.
Employee discounts on veterinary services for your pets.
A supportive, team-oriented work environment where innovation and collaboration are valued.
Opportunities for career advancement within our hospital.
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Schedule & Availability
Full-time and part-time positions available, Monday through Friday, 7:00 AM to 6:00 PM.
No nights. No weekends.
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How to Apply
If you are passionate about veterinary medicine, client service, and making a meaningful impact, we want to hear from you!
Apply today
by submitting your resume and a cover letter detailing your qualifications and interest in the role.
Join
VROC
and be a key part of shaping the future of veterinary orthopedic care in Austin, TX!
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Paid training
Vision insurance
Work Location: In person
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