Job Description

DescriptionA vital member of our in-home care team, responsible for ensuring the delivery of high-quality, compassionate care to clients in their region. This position serves as a key liaison between clients, caregivers, and the agency's administrative team. The Client Services Manager oversees care coordination, staff scheduling, client assessments, compliance monitoring, and community outreach, while maintaining a focus on client satisfaction and operation efficiency.


Reporting RelationshipReports to Operations Manager


Responsibilities/ActivitiesConduct client intake interviews and in-home assessments to evaluate care needs and service eligibility Develop and update individualized care plans in collaboration with clients, families, and caregivers Create and manage caregiver schedules, ensuring reliable and consistent service delivery Perform supervisory visits every six months to assess caregiver performance and client satisfaction Monitor daily operations to ensure compliance with agency policies and applicable regulations Verify completed caregiver visits and resolve discrepancies or service issues as needed Represent the agency at community events and assist with outreach and marketing initiatives Provide office support including phone coverage, document management, and recordkeeping Participate in the on-call rotation to provide after-hours support and emergency assistance


Required KnowledgeKnowledge of home care standards, scope of practice, and relevant state regulations Understanding of care planning and client-centered service models, including personal care and home management Awareness of healthcare regulations, caregiver oversight, and quality assurance practices Familiarity with the roles of other healthcare disciplines in coordinating comprehensive client and family care Knowledge of emergency response techniques, including first aid and CPR Understanding of clerical procedures, such as recordkeeping and documentation Awareness of community resources and elder care services (preferred) Proficiency in the English language for effective communication and documentation


Required Skills/Abilities
Leadership & SupervisionAbility to supervise, motivate, and guide team members Ability to delegate tasks and manage group efforts toward shared goals Ability to resolve workplace issues and support employee development Ability to plan, organize, and coordinate daily operations Ability to apply and enforce policies and procedures

Communication & Interpersonal SkillsClear and effective verbal and written communication Active listening and understanding of others' needs Ability to provide constructive feedback and helpful suggestions Ability to build and maintain respectful, professional relationships Ability to represent the agency positively with clients, families, and coworkers

Problem Solving & Decision MakingAbility to identify issues and implement practical solutions Strong reasoning and critical thinking skills Ability to anticipate needs and recognize potential problems

Client Care & AssessmentAbility to observe and respond to client changes and concerns Ability to evaluate service effectiveness and client satisfaction Ability to offer guidance and consultation when needed

Collaboration & IndependenceAbility to work independently while collaborating effectively with others Ability to coordinate with team members, management, and external partners Ability to manage time and resources efficiently

Physical and Mental Demands:Ability to perform job duties that may require standing, walking, reaching, bending, kneeling, or crouching Ability to communicate effectively through speaking, hearing, and seeing Sufficient physical and mental stamina to handle the demands of a fast-paced care environment Ability to manage work-related stress and make sound decisions under pressure Ability to drive a vehicle safely and meet any required transportation duties


Qualifications/EducationBachelor's Degree preferred Current driver's license Proper Vehicle Insurance Coverage


Training/Experience:3+ years experience in the healthcare industry. * Proficient in scheduling software and productivity tools such as Microsoft Office or Google Workspace